Integon an Allstate company
Team Lead
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
This is a Team Lead position that combines customer service expertise with leadership responsibilities. You will support daily operations, help develop team members, handle escalated customer issues, and work closely with leadership to improve team performance and customer satisfaction.
Key Responsibilities
- Support leadership with departmental projects, process improvement initiatives, and recommendations that enhance customer experience, quality, and operational efficiency.
- Provide call, quality, and documentation coaching to representatives while assisting with onboarding and new hire development.
- Train and mentor team members on insurance tracking processes, lender
- requirements, policy review, case research, and issue resolution.
- Serve as a subject matter expert for complex borrower, lender, insurance carrier, and internal inquiries.
- Partner with internal departments and external business partners to resolve
- escalated cases and ensure timely follow-up.
- Interpret and apply NGLS policies, client requirements, procedures, and regulatory guidelines while researching and resolving customer concerns.
- Maintain expertise across assigned lender portfolios, insurance tracking processes, systems, and departmental procedures.
- Assist with the review and resolution of escalated requests, disputes, CSARs, and exception cases using sound judgment and critical thinking.
- Promote quality, compliance, first-contact resolution, and accurate documentation through consistent coaching and guidance.
- Respond professionally and effectively to a high volume of complex inquiries from borrowers, lenders, insurance agents, carriers, and internal stakeholders.
- Identify trends, knowledge gaps, and process improvement opportunities and
- communicate recommendations to leadership.
- Support a positive team culture through collaboration, accountability, knowledge sharing, and ongoing employee development.
Who would be a good fit?
- Enjoy coaching, mentoring, and developing others.
- Have strong customer service and problem-solving skills.
- Lead by example and take ownership of your work.
- Are comfortable making decisions and handling escalated situations.
- Can balance individual responsibilities while supporting a team.
- Work well with different departments and business partners.
Basic Requirements
- High School Diploma.
- Strong communication, critical thinking, and problem-solving skills.
- Strong quality and customer experience performance.
- Ability to lead, coach, and support team members in a fast-paced environment.
Skills
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
This is a Team Lead position that combines customer service expertise with leadership responsibilities. You will support daily operations, help develop team members, handle escalated customer issues, and work closely with leadership to improve team performance and customer satisfaction.
Key Responsibilities
- Support leadership with departmental projects, process improvement initiatives, and recommendations that enhance customer experience, quality, and operational efficiency.
- Provide call, quality, and documentation coaching to representatives while assisting with onboarding and new hire development.
- Train and mentor team members on insurance tracking processes, lender
- requirements, policy review, case research, and issue resolution.
- Serve as a subject matter expert for complex borrower, lender, insurance carrier, and internal inquiries.
- Partner with internal departments and external business partners to resolve
- escalated cases and ensure timely follow-up.
- Interpret and apply NGLS policies, client requirements, procedures, and regulatory guidelines while researching and resolving customer concerns.
- Maintain expertise across assigned lender portfolios, insurance tracking processes, systems, and departmental procedures.
- Assist with the review and resolution of escalated requests, disputes, CSARs, and exception cases using sound judgment and critical thinking.
- Promote quality, compliance, first-contact resolution, and accurate documentation through consistent coaching and guidance.
- Respond professionally and effectively to a high volume of complex inquiries from borrowers, lenders, insurance agents, carriers, and internal stakeholders.
- Identify trends, knowledge gaps, and process improvement opportunities and
- communicate recommendations to leadership.
- Support a positive team culture through collaboration, accountability, knowledge sharing, and ongoing employee development.
Who would be a good fit?
- Enjoy coaching, mentoring, and developing others.
- Have strong customer service and problem-solving skills.
- Lead by example and take ownership of your work.
- Are comfortable making decisions and handling escalated situations.
- Can balance individual responsibilities while supporting a team.
- Work well with different departments and business partners.
Basic Requirements
- High School Diploma.
- Strong communication, critical thinking, and problem-solving skills.
- Strong quality and customer experience performance.
- Ability to lead, coach, and support team members in a fast-paced environment.
Skills
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
This is a Team Lead position that combines customer service expertise with leadership responsibilities. You will support daily operations, help develop team members, handle escalated customer issues, and work closely with leadership to improve team performance and customer satisfaction.
Key Responsibilities
- Support leadership with departmental projects, process improvement initiatives, and recommendations that enhance customer experience, quality, and operational efficiency.
- Provide call, quality, and documentation coaching to representatives while assisting with onboarding and new hire development.
- Train and mentor team members on insurance tracking processes, lender
- requirements, policy review, case research, and issue resolution.
- Serve as a subject matter expert for complex borrower, lender, insurance carrier, and internal inquiries.
- Partner with internal departments and external business partners to resolve
- escalated cases and ensure timely follow-up.
- Interpret and apply NGLS policies, client requirements, procedures, and regulatory guidelines while researching and resolving customer concerns.
- Maintain expertise across assigned lender portfolios, insurance tracking processes, systems, and departmental procedures.
- Assist with the review and resolution of escalated requests, disputes, CSARs, and exception cases using sound judgment and critical thinking.
- Promote quality, compliance, first-contact resolution, and accurate documentation through consistent coaching and guidance.
- Respond professionally and effectively to a high volume of complex inquiries from borrowers, lenders, insurance agents, carriers, and internal stakeholders.
- Identify trends, knowledge gaps, and process improvement opportunities and
- communicate recommendations to leadership.
- Support a positive team culture through collaboration, accountability, knowledge sharing, and ongoing employee development.
Who would be a good fit?
- Enjoy coaching, mentoring, and developing others.
- Have strong customer service and problem-solving skills.
- Lead by example and take ownership of your work.
- Are comfortable making decisions and handling escalated situations.
- Can balance individual responsibilities while supporting a team.
- Work well with different departments and business partners.
Basic Requirements
- High School Diploma.
- Strong communication, critical thinking, and problem-solving skills.
- Strong quality and customer experience performance.
- Ability to lead, coach, and support team members in a fast-paced environment.
Skills
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan / 8 years with Allstate
Business Architect Lead Consultant
June 2025 – Present
Anthony / 11 years with Allstate
New Agent Leader- EA Channel
February 2026 – Present
Michael / 25 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree / 11 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
Similar opportunities
Can’t find what you’re looking for?
Eric G.
Associate counsel, Innovation Law
Our leaders understand that the world is changing fast and people need to adapt and learn new skills. Allstate is committed to helping employees continuously develop and grow.
Kelly
Cloud Engineer
Dana T.
Senior Product Consultant
Paul D.
Software Engineer
I’m proud of building Allstate’s first Bilingual Unlicensed Service team during my first assignment as a leader. It’s an exciting opportunity for our employees and to better serve our Spanish-speaking customers.
Xiomara
Employee Engagement Leader
Joe W.
Commercial Senior Claims Service Adjuster
Brooke T
Property Senior Claims Adjuster
Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
Lisa
Senior Lead Internal Auditor
