Auto Litigation Specialist – RSLA
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The RSLA Specialist is responsible for managing complex vehicle relocation, storage, and lien-related disputes that arise throughout the total loss claims process. Working closely with Total Loss Advisors, Salvage, Legal, Finance, towing providers, repair facilities, and external counsel, the RSLA Specialist drives cost-effective resolutions while ensuring compliance with applicable legislation and company best practices. This role requires strong negotiation, analytical, and relationship management skills, along with the ability to assess financial exposure, challenge unnecessary costs, and make recommendations that balance customer outcomes with business results.
File Management and Resolution
- Review and assess RSLA referrals to ensure required information has been gathered before engagement.
- Investigate vehicle relocation, towing, storage, and repair facility disputes.
- Negotiate directly with tow yards, storage facilities, repair shops, legal representatives, and other involved parties.
- Develop and implement strategies aimed at achieving timely and cost-effective claim resolutions.
- Maintain detailed file documentation, negotiation history, and decision rationale within claims systems.
Negotiation and Cost Mitigation
- Analyze storage, towing, and related charges to identify opportunities for mitigation.
- Conduct cost-benefit assessments and provide recommendations regarding dispute resolution options.
- Influence external vendors and stakeholders to achieve favorable outcomes.
- Escalate matters requiring management review and provide recommendations supported by financial analysis.
Litigation and Payment into Court (PIC)
- Coordinate litigation-related activities and support the PIC process when negotiations are unsuccessful.
- Prepare documentation required for legal review and court proceedings.
- Work closely with internal and external legal partners to advance litigated files.
- Track recovery opportunities and ensure proper handling of return-of-funds transactions.
Partnership and Collaboration
- Partner with Total Loss, Salvage, Finance, Legal, and other Claims teams to ensure alignment on file strategy.
- Provide technical expertise and guidance regarding RSLA legislation, towing practices, and storage disputes.
- Support process improvement initiatives and contribute to the development of best practices.
- Promote open communication and collaborative problem-solving across departments.
Reporting and Continuous Improvement
- Monitor trends involving repeat towing facilities, repair shops, and litigation outcomes.
- Identify opportunities to reduce claim costs, improve cycle times, and strengthen operational controls.
- Support reporting, governance, and tracking activities within the RSLA function.
- Contribute to process enhancement initiatives and implementation of future-state operating practices.
Qualifications
Required
- Claims handling experience, preferably within Auto Claims, Total Loss, Subrogation, Salvage, or Litigation.
- Strong negotiation and conflict resolution skills.
- Ability to review financial exposure and conduct cost-benefit analysis.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Ability to manage multiple competing priorities in a fast-paced environment.
Preferred
- Knowledge of the Repair and Storage Liens Act (RSLA) and vehicle relocation processes.
- Experience working with legal counsel, court processes, or litigation management.
- Experience in Total Loss, Salvage, Subrogation, Recovery, or related claims disciplines.
- Advanced analytical and reporting capabilities.
What Success Looks Like
- Effective reduction of towing, storage, and related claim expenses.
- Timely resolution of complex lien and relocation disputes.
- Strong partnerships with internal stakeholders and external vendors.
- Sound decision-making supported by data and financial analysis.
- Consistent adherence to legislative requirements, operational controls, and company best practices.
- Continuous identification of opportunities to improve efficiency, outcomes, and customer experience.
#LI-KT1
Skills
Claims Processing, Dispute Resolution, Litigation, Litigation Management, Problem Solving, Reporting, Subrogation Claims
Compensation
Expected compensation for this role ranges from $ 59,900.00 – 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The RSLA Specialist is responsible for managing complex vehicle relocation, storage, and lien-related disputes that arise throughout the total loss claims process. Working closely with Total Loss Advisors, Salvage, Legal, Finance, towing providers, repair facilities, and external counsel, the RSLA Specialist drives cost-effective resolutions while ensuring compliance with applicable legislation and company best practices. This role requires strong negotiation, analytical, and relationship management skills, along with the ability to assess financial exposure, challenge unnecessary costs, and make recommendations that balance customer outcomes with business results.
File Management and Resolution
- Review and assess RSLA referrals to ensure required information has been gathered before engagement.
- Investigate vehicle relocation, towing, storage, and repair facility disputes.
- Negotiate directly with tow yards, storage facilities, repair shops, legal representatives, and other involved parties.
- Develop and implement strategies aimed at achieving timely and cost-effective claim resolutions.
- Maintain detailed file documentation, negotiation history, and decision rationale within claims systems.
Negotiation and Cost Mitigation
- Analyze storage, towing, and related charges to identify opportunities for mitigation.
- Conduct cost-benefit assessments and provide recommendations regarding dispute resolution options.
- Influence external vendors and stakeholders to achieve favorable outcomes.
- Escalate matters requiring management review and provide recommendations supported by financial analysis.
Litigation and Payment into Court (PIC)
- Coordinate litigation-related activities and support the PIC process when negotiations are unsuccessful.
- Prepare documentation required for legal review and court proceedings.
- Work closely with internal and external legal partners to advance litigated files.
- Track recovery opportunities and ensure proper handling of return-of-funds transactions.
Partnership and Collaboration
- Partner with Total Loss, Salvage, Finance, Legal, and other Claims teams to ensure alignment on file strategy.
- Provide technical expertise and guidance regarding RSLA legislation, towing practices, and storage disputes.
- Support process improvement initiatives and contribute to the development of best practices.
- Promote open communication and collaborative problem-solving across departments.
Reporting and Continuous Improvement
- Monitor trends involving repeat towing facilities, repair shops, and litigation outcomes.
- Identify opportunities to reduce claim costs, improve cycle times, and strengthen operational controls.
- Support reporting, governance, and tracking activities within the RSLA function.
- Contribute to process enhancement initiatives and implementation of future-state operating practices.
Qualifications
Required
- Claims handling experience, preferably within Auto Claims, Total Loss, Subrogation, Salvage, or Litigation.
- Strong negotiation and conflict resolution skills.
- Ability to review financial exposure and conduct cost-benefit analysis.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Ability to manage multiple competing priorities in a fast-paced environment.
Preferred
- Knowledge of the Repair and Storage Liens Act (RSLA) and vehicle relocation processes.
- Experience working with legal counsel, court processes, or litigation management.
- Experience in Total Loss, Salvage, Subrogation, Recovery, or related claims disciplines.
- Advanced analytical and reporting capabilities.
What Success Looks Like
- Effective reduction of towing, storage, and related claim expenses.
- Timely resolution of complex lien and relocation disputes.
- Strong partnerships with internal stakeholders and external vendors.
- Sound decision-making supported by data and financial analysis.
- Consistent adherence to legislative requirements, operational controls, and company best practices.
- Continuous identification of opportunities to improve efficiency, outcomes, and customer experience.
#LI-KT1
Skills
Claims Processing, Dispute Resolution, Litigation, Litigation Management, Problem Solving, Reporting, Subrogation Claims
Compensation
Expected compensation for this role ranges from $ 59,900.00 – 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The RSLA Specialist is responsible for managing complex vehicle relocation, storage, and lien-related disputes that arise throughout the total loss claims process. Working closely with Total Loss Advisors, Salvage, Legal, Finance, towing providers, repair facilities, and external counsel, the RSLA Specialist drives cost-effective resolutions while ensuring compliance with applicable legislation and company best practices. This role requires strong negotiation, analytical, and relationship management skills, along with the ability to assess financial exposure, challenge unnecessary costs, and make recommendations that balance customer outcomes with business results.
File Management and Resolution
- Review and assess RSLA referrals to ensure required information has been gathered before engagement.
- Investigate vehicle relocation, towing, storage, and repair facility disputes.
- Negotiate directly with tow yards, storage facilities, repair shops, legal representatives, and other involved parties.
- Develop and implement strategies aimed at achieving timely and cost-effective claim resolutions.
- Maintain detailed file documentation, negotiation history, and decision rationale within claims systems.
Negotiation and Cost Mitigation
- Analyze storage, towing, and related charges to identify opportunities for mitigation.
- Conduct cost-benefit assessments and provide recommendations regarding dispute resolution options.
- Influence external vendors and stakeholders to achieve favorable outcomes.
- Escalate matters requiring management review and provide recommendations supported by financial analysis.
Litigation and Payment into Court (PIC)
- Coordinate litigation-related activities and support the PIC process when negotiations are unsuccessful.
- Prepare documentation required for legal review and court proceedings.
- Work closely with internal and external legal partners to advance litigated files.
- Track recovery opportunities and ensure proper handling of return-of-funds transactions.
Partnership and Collaboration
- Partner with Total Loss, Salvage, Finance, Legal, and other Claims teams to ensure alignment on file strategy.
- Provide technical expertise and guidance regarding RSLA legislation, towing practices, and storage disputes.
- Support process improvement initiatives and contribute to the development of best practices.
- Promote open communication and collaborative problem-solving across departments.
Reporting and Continuous Improvement
- Monitor trends involving repeat towing facilities, repair shops, and litigation outcomes.
- Identify opportunities to reduce claim costs, improve cycle times, and strengthen operational controls.
- Support reporting, governance, and tracking activities within the RSLA function.
- Contribute to process enhancement initiatives and implementation of future-state operating practices.
Qualifications
Required
- Claims handling experience, preferably within Auto Claims, Total Loss, Subrogation, Salvage, or Litigation.
- Strong negotiation and conflict resolution skills.
- Ability to review financial exposure and conduct cost-benefit analysis.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Ability to manage multiple competing priorities in a fast-paced environment.
Preferred
- Knowledge of the Repair and Storage Liens Act (RSLA) and vehicle relocation processes.
- Experience working with legal counsel, court processes, or litigation management.
- Experience in Total Loss, Salvage, Subrogation, Recovery, or related claims disciplines.
- Advanced analytical and reporting capabilities.
What Success Looks Like
- Effective reduction of towing, storage, and related claim expenses.
- Timely resolution of complex lien and relocation disputes.
- Strong partnerships with internal stakeholders and external vendors.
- Sound decision-making supported by data and financial analysis.
- Consistent adherence to legislative requirements, operational controls, and company best practices.
- Continuous identification of opportunities to improve efficiency, outcomes, and customer experience.
#LI-KT1
Skills
Claims Processing, Dispute Resolution, Litigation, Litigation Management, Problem Solving, Reporting, Subrogation Claims
Compensation
Expected compensation for this role ranges from $ 59,900.00 – 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan / 8 years with Allstate
Business Architect Lead Consultant
June 2025 – Present
Anthony / 11 years with Allstate
New Agent Leader- EA Channel
February 2026 – Present
Michael / 25 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree / 11 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
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