Allstate
Casualty Claims Vendor Consultant
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a Vendor Program Consultant to join our Casualty Claims Vendor Management team. This role serves as a subject matter expert for vendor management processes and is responsible for overseeing vendor performance, operational effectiveness, and customer experience outcomes.
As a key member of a growing and highly visible team, you will collaborate with internal stakeholders, external vendor partners, procurement teams and business leaders to support the ongoing expansion and optimization of our casualty vendor program. This position offers an excellent opportunity to build industry relationships and influence strategic decisions and develop leadership capabilities within a rapidly evolving environment.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Key Highlights
- Exposure to senior business leaders, key stakeholders, and strategic vendor partners
- Be part of a growing team focused on supporting Claims through business transformation and industry change
- Play a key role in expanding vendor partnerships and shaping the future vendor strategy
- Collaborate with procurement, operations, and claims leadership on high-impact initiatives
Key Responsibilities
- Serve as the business lead and subject matter expert for vendor management processes within Casualty Claims Operations.
- Monitor and oversee vendor performance to ensure service level agreements, customer experience standards, and operational expectations are consistently achieved.
- Develop, maintain, and report on vendor performance metrics, scorecards, and operational results.
- Build and maintain strong relationships with external vendors and internal business partners.
- Lead and manage change management initiatives across multiple operational areas, including vendor onboarding and offshore engagement activities.
- Partner with vendors on workforce planning and resource management to support demand forecasts and maximize operational efficiency.
- Coordinate vendor audits, reviews, and compliance activities to ensure adherence to contractual obligations, regulatory requirements, and operational standards.
- Manage multiple initiatives simultaneously while balancing day-to-day operational priorities.
- Review and address internal and external escalations related to vendor performance and service delivery.
- Conduct regular business reviews with vendor partners to identify successes, address challenges, and drive continuous improvement.
- Analyze financial performance and provide recommendations to optimize vendor value and operational effectiveness.
- Identify opportunities for vendor program expansion and recommend innovative solutions that support business objectives.
Qualifications
- Experience in vendor management, operations, claims or a related business function.
- Knowledge of procurement processes, contract management, and vendor governance practices.
- Accident Benefits and or Bodily Injury insurance industry experience, particularly within Claims Operations.
- Experience managing vendor relationships and monitoring operational performance metrics.
- Experience leading cross-functional initiatives and working with multiple stakeholders.
- Experience presenting business results and recommendations to leadership teams.
- Ability to analyze operational data and translate insights into actionable recommendations
- Experience with resource planning, forecasting, and performance management
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication, presentation, and relationship-management abilities.
- Experience using Guidewire ClaimCenter or similar claims platforms.
- CIP or working towards CIP, ACIP, CRM or FCIP designation
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Equivalent combinations of education and relevant experience will be considered.
Additional Information
- This position does not have direct supervisory responsibilities.
- Success in this role requires strong attention to detail, relationship building skills, business acumen, and a passion for driving operational excellence through vendor partnerships.
This role is ideal for a claims or operations professional who enjoys building strategic partnerships, improving business performance, and contributing to the growth and evolution of a national vendor program.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
Skills
Communication, Insurance Claims, Relationship Management, Vendor Management, Vendor Partnerships, Vendor Relationship Management, Vendor Relationships
Compensation
Expected compensation for this role ranges from $ 73,500.00 – 116,850.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a Vendor Program Consultant to join our Casualty Claims Vendor Management team. This role serves as a subject matter expert for vendor management processes and is responsible for overseeing vendor performance, operational effectiveness, and customer experience outcomes.
As a key member of a growing and highly visible team, you will collaborate with internal stakeholders, external vendor partners, procurement teams and business leaders to support the ongoing expansion and optimization of our casualty vendor program. This position offers an excellent opportunity to build industry relationships and influence strategic decisions and develop leadership capabilities within a rapidly evolving environment.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Key Highlights
- Exposure to senior business leaders, key stakeholders, and strategic vendor partners
- Be part of a growing team focused on supporting Claims through business transformation and industry change
- Play a key role in expanding vendor partnerships and shaping the future vendor strategy
- Collaborate with procurement, operations, and claims leadership on high-impact initiatives
Key Responsibilities
- Serve as the business lead and subject matter expert for vendor management processes within Casualty Claims Operations.
- Monitor and oversee vendor performance to ensure service level agreements, customer experience standards, and operational expectations are consistently achieved.
- Develop, maintain, and report on vendor performance metrics, scorecards, and operational results.
- Build and maintain strong relationships with external vendors and internal business partners.
- Lead and manage change management initiatives across multiple operational areas, including vendor onboarding and offshore engagement activities.
- Partner with vendors on workforce planning and resource management to support demand forecasts and maximize operational efficiency.
- Coordinate vendor audits, reviews, and compliance activities to ensure adherence to contractual obligations, regulatory requirements, and operational standards.
- Manage multiple initiatives simultaneously while balancing day-to-day operational priorities.
- Review and address internal and external escalations related to vendor performance and service delivery.
- Conduct regular business reviews with vendor partners to identify successes, address challenges, and drive continuous improvement.
- Analyze financial performance and provide recommendations to optimize vendor value and operational effectiveness.
- Identify opportunities for vendor program expansion and recommend innovative solutions that support business objectives.
Qualifications
- Experience in vendor management, operations, claims or a related business function.
- Knowledge of procurement processes, contract management, and vendor governance practices.
- Accident Benefits and or Bodily Injury insurance industry experience, particularly within Claims Operations.
- Experience managing vendor relationships and monitoring operational performance metrics.
- Experience leading cross-functional initiatives and working with multiple stakeholders.
- Experience presenting business results and recommendations to leadership teams.
- Ability to analyze operational data and translate insights into actionable recommendations
- Experience with resource planning, forecasting, and performance management
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication, presentation, and relationship-management abilities.
- Experience using Guidewire ClaimCenter or similar claims platforms.
- CIP or working towards CIP, ACIP, CRM or FCIP designation
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Equivalent combinations of education and relevant experience will be considered.
Additional Information
- This position does not have direct supervisory responsibilities.
- Success in this role requires strong attention to detail, relationship building skills, business acumen, and a passion for driving operational excellence through vendor partnerships.
This role is ideal for a claims or operations professional who enjoys building strategic partnerships, improving business performance, and contributing to the growth and evolution of a national vendor program.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
Skills
Communication, Insurance Claims, Relationship Management, Vendor Management, Vendor Partnerships, Vendor Relationship Management, Vendor Relationships
Compensation
Expected compensation for this role ranges from $ 73,500.00 – 116,850.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a Vendor Program Consultant to join our Casualty Claims Vendor Management team. This role serves as a subject matter expert for vendor management processes and is responsible for overseeing vendor performance, operational effectiveness, and customer experience outcomes.
As a key member of a growing and highly visible team, you will collaborate with internal stakeholders, external vendor partners, procurement teams and business leaders to support the ongoing expansion and optimization of our casualty vendor program. This position offers an excellent opportunity to build industry relationships and influence strategic decisions and develop leadership capabilities within a rapidly evolving environment.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Key Highlights
- Exposure to senior business leaders, key stakeholders, and strategic vendor partners
- Be part of a growing team focused on supporting Claims through business transformation and industry change
- Play a key role in expanding vendor partnerships and shaping the future vendor strategy
- Collaborate with procurement, operations, and claims leadership on high-impact initiatives
Key Responsibilities
- Serve as the business lead and subject matter expert for vendor management processes within Casualty Claims Operations.
- Monitor and oversee vendor performance to ensure service level agreements, customer experience standards, and operational expectations are consistently achieved.
- Develop, maintain, and report on vendor performance metrics, scorecards, and operational results.
- Build and maintain strong relationships with external vendors and internal business partners.
- Lead and manage change management initiatives across multiple operational areas, including vendor onboarding and offshore engagement activities.
- Partner with vendors on workforce planning and resource management to support demand forecasts and maximize operational efficiency.
- Coordinate vendor audits, reviews, and compliance activities to ensure adherence to contractual obligations, regulatory requirements, and operational standards.
- Manage multiple initiatives simultaneously while balancing day-to-day operational priorities.
- Review and address internal and external escalations related to vendor performance and service delivery.
- Conduct regular business reviews with vendor partners to identify successes, address challenges, and drive continuous improvement.
- Analyze financial performance and provide recommendations to optimize vendor value and operational effectiveness.
- Identify opportunities for vendor program expansion and recommend innovative solutions that support business objectives.
Qualifications
- Experience in vendor management, operations, claims or a related business function.
- Knowledge of procurement processes, contract management, and vendor governance practices.
- Accident Benefits and or Bodily Injury insurance industry experience, particularly within Claims Operations.
- Experience managing vendor relationships and monitoring operational performance metrics.
- Experience leading cross-functional initiatives and working with multiple stakeholders.
- Experience presenting business results and recommendations to leadership teams.
- Ability to analyze operational data and translate insights into actionable recommendations
- Experience with resource planning, forecasting, and performance management
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication, presentation, and relationship-management abilities.
- Experience using Guidewire ClaimCenter or similar claims platforms.
- CIP or working towards CIP, ACIP, CRM or FCIP designation
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Equivalent combinations of education and relevant experience will be considered.
Additional Information
- This position does not have direct supervisory responsibilities.
- Success in this role requires strong attention to detail, relationship building skills, business acumen, and a passion for driving operational excellence through vendor partnerships.
This role is ideal for a claims or operations professional who enjoys building strategic partnerships, improving business performance, and contributing to the growth and evolution of a national vendor program.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
Skills
Communication, Insurance Claims, Relationship Management, Vendor Management, Vendor Partnerships, Vendor Relationship Management, Vendor Relationships
Compensation
Expected compensation for this role ranges from $ 73,500.00 – 116,850.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan / 8 years with Allstate
Business Architect Lead Consultant
June 2025 – Present
Anthony / 11 years with Allstate
New Agent Leader- EA Channel
February 2026 – Present
Michael / 25 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree / 11 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
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