Home Job Search Senior Manager, Quality Assurance & Process Architecture and Redesign – Legal Operations (Remote, U.S.)
Allstate
Senior Manager, Quality Assurance & Process Architecture and Redesign – Legal Operations (Remote, U.S.)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Manager, Quality Assurance & Process Architecture and Redesign for Client Legal Services, Legal Operations is responsible for establishing and leading the design and maintenance of the Client Legal Services end-to-end process architecture, managing process inventory and ownership model, establishing enterprise standards for process documentation, driving operating model redesign as Client Legal Services evolves, facilitating process simplification and elimination of non-value-added work to deliver legal services of the highest quality and standards with maximum efficiency. This licensed attorney role provides legal operations leadership over Client Legal Services quality programs, attorney file review routines, and root cause analyses, process assessments, operational audits, workflow redesign, and business improvement initiatives to drive continuous improvement.
This role evaluates performance opportunities through file reviews, reinspection, calibration, audit and root cause analyses of processes, data analysis, stakeholder feedback, and legal operations assessments. The Senior Manager partners with CLS leadership, attorneys, support staff, Legal Operations, ATS, Claims, HR, Finance, and other business partners to communicate findings, recommend solutions, improve process consistency, and strengthen operational effectiveness.
The Senior Manager is accountable for getting work done in the right way through process design, doing the work consistently through quality governance, evaluating whether the outcomes we are obtaining are the ones we expect through metrics and insights, and ensuring we are continuously improving through operational excellence, all in alignment with CLS strategic goals. The role ensures team members are developed and coached and may provide direction and oversight to other managers.
Key Responsibilities
Quality Assurance, QC Testing & Attorney and Support Staff File Review
· Develop and align delivery of Client Legal Services quality assurance and quality control framework system, including testing to ensure alignment with internal client needs, business goals, legal practice expectations, and operational standards.
· Design necessary procedures, including but not limited to attorney file reviews, open and closed file analyses, reinspection, calibration, and audit routines that evaluate and ensure quality, consistency, adherence, and operational performance.
· Analyze results of testing procedures and communicate findings, trends, risks, and improvement opportunities to Client Legal Services leaders, legal managers, attorneys, support staff and business partners.
· Ensure successful mitigation of operational risk while driving for optimal cost savings, through appropriate alignment of quality testing, review routines, controls, and escalation pathways.
Process Redesign & Continuous Improvement
· Lead Client Legal Services process redesign initiatives to improve workflow consistency, service delivery, quality outcomes, cycle time, operational efficiency, and customer experience.
· Evaluate existing legal and operational workflows, procedures, controls, handoffs, and role accountabilities to identify opportunities for simplification, standardization, and risk reduction.
· Facilitate future-state design sessions with attorneys, support staff, Client Legal Services leadership, Legal Operations, ATS, Claims, and other stakeholders to redesign processes in a practical and sustainable manner.
· Develop and support implementation of standard operating procedures, quality controls, process documentation, training materials, and governance routines that sustain redesigned workflows.
· Partner with project and portfolio management resources to ensure process redesign work is appropriately prioritized, sequenced, implemented, and measured against expected business outcomes.
Performance Measurement, Reporting & Operational Insights
· Support alignment of delivered services with business needs by developing quality metrics, operational scorecards, dashboards, and performance reporting routines.
· Evaluate operations for quality and adherence to requirements to support service level expectations, enterprise standards, regulatory requirements, and Client Legal Services business goals.
· Use data, file review findings, calibration outcomes, stakeholder feedback, and operational trends to identify systemic issues and recommend practical improvement plans.
· Develop leadership-ready summaries that clearly explain quality findings, root causes, recommended actions, risk considerations, and expected operational impact.
· Measure effectiveness of quality assurance programs, process redesign initiatives, corrective actions, and operational improvements over time.
· Provide input into service level agreements, vendor discussions, statements of work, or RFP development based on quality testing routines, process needs, and operational findings where applicable.
· Partner with CLS leadership to prioritize quality and process redesign work based on risk, business value, operational impact, readiness, and strategic importance.
Leadership, Coaching & Talent Development
· Lead, coach, mentor, and develop employees and managers responsible for quality assurance, process redesign, operational improvement, training support, and related legal operations work.
· Support and drive performance enhancement culture by providing regular feedback, developing employees for broader roles and responsibilities, and fostering professional growth and development.
· Set clear expectations for quality, accountability, stakeholder partnership, legal judgment, operational discipline, and practical problem solving.
· Serve as a licensed attorney leader and trusted advisor to Client Legal Services Legal Operations on quality standards, process governance, attorney-facing operational improvements, and risk-informed decision-making.
Requirements
Education
Juris Doctor required. Active law license in good standing required.
Experience
10+ years of experience in legal practice, claims legal services, legal operations, quality assurance, process redesign, audit, operational excellence, or related disciplines.
Skills
Legal Operations, Legal Operations Management, Operational Efficiency, Operational Performance
Compensation
Compensation offered for this role is 110,000.00 – 181,025.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Manager, Quality Assurance & Process Architecture and Redesign for Client Legal Services, Legal Operations is responsible for establishing and leading the design and maintenance of the Client Legal Services end-to-end process architecture, managing process inventory and ownership model, establishing enterprise standards for process documentation, driving operating model redesign as Client Legal Services evolves, facilitating process simplification and elimination of non-value-added work to deliver legal services of the highest quality and standards with maximum efficiency. This licensed attorney role provides legal operations leadership over Client Legal Services quality programs, attorney file review routines, and root cause analyses, process assessments, operational audits, workflow redesign, and business improvement initiatives to drive continuous improvement.
This role evaluates performance opportunities through file reviews, reinspection, calibration, audit and root cause analyses of processes, data analysis, stakeholder feedback, and legal operations assessments. The Senior Manager partners with CLS leadership, attorneys, support staff, Legal Operations, ATS, Claims, HR, Finance, and other business partners to communicate findings, recommend solutions, improve process consistency, and strengthen operational effectiveness.
The Senior Manager is accountable for getting work done in the right way through process design, doing the work consistently through quality governance, evaluating whether the outcomes we are obtaining are the ones we expect through metrics and insights, and ensuring we are continuously improving through operational excellence, all in alignment with CLS strategic goals. The role ensures team members are developed and coached and may provide direction and oversight to other managers.
Key Responsibilities
Quality Assurance, QC Testing & Attorney and Support Staff File Review
· Develop and align delivery of Client Legal Services quality assurance and quality control framework system, including testing to ensure alignment with internal client needs, business goals, legal practice expectations, and operational standards.
· Design necessary procedures, including but not limited to attorney file reviews, open and closed file analyses, reinspection, calibration, and audit routines that evaluate and ensure quality, consistency, adherence, and operational performance.
· Analyze results of testing procedures and communicate findings, trends, risks, and improvement opportunities to Client Legal Services leaders, legal managers, attorneys, support staff and business partners.
· Ensure successful mitigation of operational risk while driving for optimal cost savings, through appropriate alignment of quality testing, review routines, controls, and escalation pathways.
Process Redesign & Continuous Improvement
· Lead Client Legal Services process redesign initiatives to improve workflow consistency, service delivery, quality outcomes, cycle time, operational efficiency, and customer experience.
· Evaluate existing legal and operational workflows, procedures, controls, handoffs, and role accountabilities to identify opportunities for simplification, standardization, and risk reduction.
· Facilitate future-state design sessions with attorneys, support staff, Client Legal Services leadership, Legal Operations, ATS, Claims, and other stakeholders to redesign processes in a practical and sustainable manner.
· Develop and support implementation of standard operating procedures, quality controls, process documentation, training materials, and governance routines that sustain redesigned workflows.
· Partner with project and portfolio management resources to ensure process redesign work is appropriately prioritized, sequenced, implemented, and measured against expected business outcomes.
Performance Measurement, Reporting & Operational Insights
· Support alignment of delivered services with business needs by developing quality metrics, operational scorecards, dashboards, and performance reporting routines.
· Evaluate operations for quality and adherence to requirements to support service level expectations, enterprise standards, regulatory requirements, and Client Legal Services business goals.
· Use data, file review findings, calibration outcomes, stakeholder feedback, and operational trends to identify systemic issues and recommend practical improvement plans.
· Develop leadership-ready summaries that clearly explain quality findings, root causes, recommended actions, risk considerations, and expected operational impact.
· Measure effectiveness of quality assurance programs, process redesign initiatives, corrective actions, and operational improvements over time.
· Provide input into service level agreements, vendor discussions, statements of work, or RFP development based on quality testing routines, process needs, and operational findings where applicable.
· Partner with CLS leadership to prioritize quality and process redesign work based on risk, business value, operational impact, readiness, and strategic importance.
Leadership, Coaching & Talent Development
· Lead, coach, mentor, and develop employees and managers responsible for quality assurance, process redesign, operational improvement, training support, and related legal operations work.
· Support and drive performance enhancement culture by providing regular feedback, developing employees for broader roles and responsibilities, and fostering professional growth and development.
· Set clear expectations for quality, accountability, stakeholder partnership, legal judgment, operational discipline, and practical problem solving.
· Serve as a licensed attorney leader and trusted advisor to Client Legal Services Legal Operations on quality standards, process governance, attorney-facing operational improvements, and risk-informed decision-making.
Requirements
Education
Juris Doctor required. Active law license in good standing required.
Experience
10+ years of experience in legal practice, claims legal services, legal operations, quality assurance, process redesign, audit, operational excellence, or related disciplines.
Skills
Legal Operations, Legal Operations Management, Operational Efficiency, Operational Performance
Compensation
Compensation offered for this role is 110,000.00 – 181,025.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Manager, Quality Assurance & Process Architecture and Redesign for Client Legal Services, Legal Operations is responsible for establishing and leading the design and maintenance of the Client Legal Services end-to-end process architecture, managing process inventory and ownership model, establishing enterprise standards for process documentation, driving operating model redesign as Client Legal Services evolves, facilitating process simplification and elimination of non-value-added work to deliver legal services of the highest quality and standards with maximum efficiency. This licensed attorney role provides legal operations leadership over Client Legal Services quality programs, attorney file review routines, and root cause analyses, process assessments, operational audits, workflow redesign, and business improvement initiatives to drive continuous improvement.
This role evaluates performance opportunities through file reviews, reinspection, calibration, audit and root cause analyses of processes, data analysis, stakeholder feedback, and legal operations assessments. The Senior Manager partners with CLS leadership, attorneys, support staff, Legal Operations, ATS, Claims, HR, Finance, and other business partners to communicate findings, recommend solutions, improve process consistency, and strengthen operational effectiveness.
The Senior Manager is accountable for getting work done in the right way through process design, doing the work consistently through quality governance, evaluating whether the outcomes we are obtaining are the ones we expect through metrics and insights, and ensuring we are continuously improving through operational excellence, all in alignment with CLS strategic goals. The role ensures team members are developed and coached and may provide direction and oversight to other managers.
Key Responsibilities
Quality Assurance, QC Testing & Attorney and Support Staff File Review
· Develop and align delivery of Client Legal Services quality assurance and quality control framework system, including testing to ensure alignment with internal client needs, business goals, legal practice expectations, and operational standards.
· Design necessary procedures, including but not limited to attorney file reviews, open and closed file analyses, reinspection, calibration, and audit routines that evaluate and ensure quality, consistency, adherence, and operational performance.
· Analyze results of testing procedures and communicate findings, trends, risks, and improvement opportunities to Client Legal Services leaders, legal managers, attorneys, support staff and business partners.
· Ensure successful mitigation of operational risk while driving for optimal cost savings, through appropriate alignment of quality testing, review routines, controls, and escalation pathways.
Process Redesign & Continuous Improvement
· Lead Client Legal Services process redesign initiatives to improve workflow consistency, service delivery, quality outcomes, cycle time, operational efficiency, and customer experience.
· Evaluate existing legal and operational workflows, procedures, controls, handoffs, and role accountabilities to identify opportunities for simplification, standardization, and risk reduction.
· Facilitate future-state design sessions with attorneys, support staff, Client Legal Services leadership, Legal Operations, ATS, Claims, and other stakeholders to redesign processes in a practical and sustainable manner.
· Develop and support implementation of standard operating procedures, quality controls, process documentation, training materials, and governance routines that sustain redesigned workflows.
· Partner with project and portfolio management resources to ensure process redesign work is appropriately prioritized, sequenced, implemented, and measured against expected business outcomes.
Performance Measurement, Reporting & Operational Insights
· Support alignment of delivered services with business needs by developing quality metrics, operational scorecards, dashboards, and performance reporting routines.
· Evaluate operations for quality and adherence to requirements to support service level expectations, enterprise standards, regulatory requirements, and Client Legal Services business goals.
· Use data, file review findings, calibration outcomes, stakeholder feedback, and operational trends to identify systemic issues and recommend practical improvement plans.
· Develop leadership-ready summaries that clearly explain quality findings, root causes, recommended actions, risk considerations, and expected operational impact.
· Measure effectiveness of quality assurance programs, process redesign initiatives, corrective actions, and operational improvements over time.
· Provide input into service level agreements, vendor discussions, statements of work, or RFP development based on quality testing routines, process needs, and operational findings where applicable.
· Partner with CLS leadership to prioritize quality and process redesign work based on risk, business value, operational impact, readiness, and strategic importance.
Leadership, Coaching & Talent Development
· Lead, coach, mentor, and develop employees and managers responsible for quality assurance, process redesign, operational improvement, training support, and related legal operations work.
· Support and drive performance enhancement culture by providing regular feedback, developing employees for broader roles and responsibilities, and fostering professional growth and development.
· Set clear expectations for quality, accountability, stakeholder partnership, legal judgment, operational discipline, and practical problem solving.
· Serve as a licensed attorney leader and trusted advisor to Client Legal Services Legal Operations on quality standards, process governance, attorney-facing operational improvements, and risk-informed decision-making.
Requirements
Education
Juris Doctor required. Active law license in good standing required.
Experience
10+ years of experience in legal practice, claims legal services, legal operations, quality assurance, process redesign, audit, operational excellence, or related disciplines.
Skills
Legal Operations, Legal Operations Management, Operational Efficiency, Operational Performance
Compensation
Compensation offered for this role is 110,000.00 – 181,025.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan / 8 years with Allstate
Business Architect Lead Consultant
June 2025 – Present
Anthony / 11 years with Allstate
New Agent Leader- EA Channel
February 2026 – Present
Michael / 25 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree / 11 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
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