Allstate
Property Claims Advisor, Condominium Claims
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire a Property Claims Advisor specializing in Condominium Claims. Reporting to the Manager, Property Claims, this position is technical in nature and focused on the investigation, assessment, and resolution of homeowner and condominium-related property claims.
The successful candidate will leverage strong analytical skills to review complex condominium documentation, determine coverage and liability, and provide customers with exceptional service throughout the claims process.
Who is Allstate?
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture.
Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
Through our Employee Value Proposition of Opportunity, Flexibility, Community, Diversity, and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do.
Role Designation: Remote
Benefits to Joining Allstate
- Flexible work arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office Program (receive up to $400 reimbursement for office equipment purchases)
- Student Loan Payment Matching Program for government student loans
- Comprehensive Retirement Savings Program with employer-matched contributions
- Annual wellness allowance to support employee health and wellbeing
- Personal Reflection Day
- Tuition reimbursement
- Opportunities to support local communities through volunteerism and charitable initiatives
Accountabilities
- Promote customer-centric values and deliver an exceptional claims experience.
- Interpret insurance policy wording, determine policy coverage, and establish appropriate reserves on assigned claims.
- Investigate, negotiate, and settle homeowner and condominium property claims of moderate to high complexity via telephone and written correspondence.
- Review and analyze condominium-related documentation, including declarations, bylaws, rules, reserve fund studies, corporation correspondence, and other governing documents.
- Assess ownership, maintenance, and repair responsibilities between unit owners and condominium corporations.
- Investigate and evaluate losses involving common elements, exclusive-use common elements, and individual units.
- Interpret policy coverage in conjunction with condominium governing documents to support accurate claim decisions and settlements.
- Collaborate with condominium corporations, property managers, restoration vendors, legal representatives, and other stakeholders to facilitate the effective resolution of claims.
- Take ownership of customer concerns and provide timely solutions to complex claim situations.
- Maintain a caseload reflective of a Property Claims Advisor and effectively manage competing priorities.
- Ensure files are thoroughly documented and comply with company policies, procedures, and regulatory requirements.
- Settle claims within personal authority and follow established escalation guidelines for claims exceeding authority levels.
- Work collaboratively with Homeowner Adjusters, Claims Assistants, and other internal partners to achieve business and customer objectives.
Qualifications
- Minimum of 1-2 years of relevant Property Claims Advisor experience.
- Prior insurance experience and knowledge of property claims handling.
- Experience handling condominium property claims is considered a strong asset.
- Knowledge of condominium ownership structures, declarations, bylaws, and maintenance responsibilities.
- Strong analytical and document review skills with the ability to interpret complex condominium documentation and apply findings to claims decisions.
- Ability to assess responsibility and liability between condominium corporations and unit owners.
- Strong critical thinking skills with the ability to identify strengths, weaknesses, and potential exposures within a claim.
- Excellent communication, negotiation, and customer service skills.
- Strong organizational skills with the ability to manage multiple files in a fast-paced environment.
- Bilingualism (English/French) is considered an asset.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.
#LI-KA1
Skills
Communication, Customer Experience Management, Customer Service, Detail-Oriented, Insurance Claims, Prioritization, Problem Solving, Property Claims, Property Insurance, Time Management
Compensation
Expected compensation for this role ranges from $ 47,800.00 – 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire a Property Claims Advisor specializing in Condominium Claims. Reporting to the Manager, Property Claims, this position is technical in nature and focused on the investigation, assessment, and resolution of homeowner and condominium-related property claims.
The successful candidate will leverage strong analytical skills to review complex condominium documentation, determine coverage and liability, and provide customers with exceptional service throughout the claims process.
Who is Allstate?
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture.
Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
Through our Employee Value Proposition of Opportunity, Flexibility, Community, Diversity, and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do.
Role Designation: Remote
Benefits to Joining Allstate
- Flexible work arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office Program (receive up to $400 reimbursement for office equipment purchases)
- Student Loan Payment Matching Program for government student loans
- Comprehensive Retirement Savings Program with employer-matched contributions
- Annual wellness allowance to support employee health and wellbeing
- Personal Reflection Day
- Tuition reimbursement
- Opportunities to support local communities through volunteerism and charitable initiatives
Accountabilities
- Promote customer-centric values and deliver an exceptional claims experience.
- Interpret insurance policy wording, determine policy coverage, and establish appropriate reserves on assigned claims.
- Investigate, negotiate, and settle homeowner and condominium property claims of moderate to high complexity via telephone and written correspondence.
- Review and analyze condominium-related documentation, including declarations, bylaws, rules, reserve fund studies, corporation correspondence, and other governing documents.
- Assess ownership, maintenance, and repair responsibilities between unit owners and condominium corporations.
- Investigate and evaluate losses involving common elements, exclusive-use common elements, and individual units.
- Interpret policy coverage in conjunction with condominium governing documents to support accurate claim decisions and settlements.
- Collaborate with condominium corporations, property managers, restoration vendors, legal representatives, and other stakeholders to facilitate the effective resolution of claims.
- Take ownership of customer concerns and provide timely solutions to complex claim situations.
- Maintain a caseload reflective of a Property Claims Advisor and effectively manage competing priorities.
- Ensure files are thoroughly documented and comply with company policies, procedures, and regulatory requirements.
- Settle claims within personal authority and follow established escalation guidelines for claims exceeding authority levels.
- Work collaboratively with Homeowner Adjusters, Claims Assistants, and other internal partners to achieve business and customer objectives.
Qualifications
- Minimum of 1-2 years of relevant Property Claims Advisor experience.
- Prior insurance experience and knowledge of property claims handling.
- Experience handling condominium property claims is considered a strong asset.
- Knowledge of condominium ownership structures, declarations, bylaws, and maintenance responsibilities.
- Strong analytical and document review skills with the ability to interpret complex condominium documentation and apply findings to claims decisions.
- Ability to assess responsibility and liability between condominium corporations and unit owners.
- Strong critical thinking skills with the ability to identify strengths, weaknesses, and potential exposures within a claim.
- Excellent communication, negotiation, and customer service skills.
- Strong organizational skills with the ability to manage multiple files in a fast-paced environment.
- Bilingualism (English/French) is considered an asset.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.
#LI-KA1
Skills
Communication, Customer Experience Management, Customer Service, Detail-Oriented, Insurance Claims, Prioritization, Problem Solving, Property Claims, Property Insurance, Time Management
Compensation
Expected compensation for this role ranges from $ 47,800.00 – 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire a Property Claims Advisor specializing in Condominium Claims. Reporting to the Manager, Property Claims, this position is technical in nature and focused on the investigation, assessment, and resolution of homeowner and condominium-related property claims.
The successful candidate will leverage strong analytical skills to review complex condominium documentation, determine coverage and liability, and provide customers with exceptional service throughout the claims process.
Who is Allstate?
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture.
Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
Through our Employee Value Proposition of Opportunity, Flexibility, Community, Diversity, and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do.
Role Designation: Remote
Benefits to Joining Allstate
- Flexible work arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office Program (receive up to $400 reimbursement for office equipment purchases)
- Student Loan Payment Matching Program for government student loans
- Comprehensive Retirement Savings Program with employer-matched contributions
- Annual wellness allowance to support employee health and wellbeing
- Personal Reflection Day
- Tuition reimbursement
- Opportunities to support local communities through volunteerism and charitable initiatives
Accountabilities
- Promote customer-centric values and deliver an exceptional claims experience.
- Interpret insurance policy wording, determine policy coverage, and establish appropriate reserves on assigned claims.
- Investigate, negotiate, and settle homeowner and condominium property claims of moderate to high complexity via telephone and written correspondence.
- Review and analyze condominium-related documentation, including declarations, bylaws, rules, reserve fund studies, corporation correspondence, and other governing documents.
- Assess ownership, maintenance, and repair responsibilities between unit owners and condominium corporations.
- Investigate and evaluate losses involving common elements, exclusive-use common elements, and individual units.
- Interpret policy coverage in conjunction with condominium governing documents to support accurate claim decisions and settlements.
- Collaborate with condominium corporations, property managers, restoration vendors, legal representatives, and other stakeholders to facilitate the effective resolution of claims.
- Take ownership of customer concerns and provide timely solutions to complex claim situations.
- Maintain a caseload reflective of a Property Claims Advisor and effectively manage competing priorities.
- Ensure files are thoroughly documented and comply with company policies, procedures, and regulatory requirements.
- Settle claims within personal authority and follow established escalation guidelines for claims exceeding authority levels.
- Work collaboratively with Homeowner Adjusters, Claims Assistants, and other internal partners to achieve business and customer objectives.
Qualifications
- Minimum of 1-2 years of relevant Property Claims Advisor experience.
- Prior insurance experience and knowledge of property claims handling.
- Experience handling condominium property claims is considered a strong asset.
- Knowledge of condominium ownership structures, declarations, bylaws, and maintenance responsibilities.
- Strong analytical and document review skills with the ability to interpret complex condominium documentation and apply findings to claims decisions.
- Ability to assess responsibility and liability between condominium corporations and unit owners.
- Strong critical thinking skills with the ability to identify strengths, weaknesses, and potential exposures within a claim.
- Excellent communication, negotiation, and customer service skills.
- Strong organizational skills with the ability to manage multiple files in a fast-paced environment.
- Bilingualism (English/French) is considered an asset.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.
#LI-KA1
Skills
Communication, Customer Experience Management, Customer Service, Detail-Oriented, Insurance Claims, Prioritization, Problem Solving, Property Claims, Property Insurance, Time Management
Compensation
Expected compensation for this role ranges from $ 47,800.00 – 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan / 8 years with Allstate
Business Architect Lead Consultant
June 2025 – Present
Anthony / 11 years with Allstate
New Agent Leader- EA Channel
February 2026 – Present
Michael / 25 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree / 11 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
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