Senior Claims Advisor ADR, Accident Benefits

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped performance-based incentives
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire a Senior Claim Advisor ADR, Accident Benefits to join our Ontario team! Reporting to the Manager Casualty Claims Complex AB, you will be accountable for handling complex up to non-catastrophic first party injury claims.

Accountabilities:

Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned
Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence
Comply with best practices as set out in Allstate policies and procedures
Adhere to legislative and regulatory requirements
Ensure files are thoroughly documented
Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
Set and define customer service expectations
Take ownership and accountability to solve customer problems
Maintain a caseload reflective of a Senior Claim Advisor, Accident Benefits
Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner
Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants

Qualifications:

A minimum of 2-4 years relevant Ontario Accident Benefits experience outside the MIG
Completion of CIP designation or desire to pursue is preferred
Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred
Strong time management and organizational skills as well as the ability to work in a fast-paced environment
Strong critical thinking skills to identify strengths and weaknesses of claim
Strong written and verbal communication skills with a commitment to providing outstanding customer service
Ability to work independently and as part of a collaborative team environment.

#LI-MK2

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Skills

Accident Benefits, Alternative Dispute Resolution (ADR), Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management

Compensation

Expected compensation for this role ranges from $ 67,200.00 – 106,850.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.