Allstate
Claims Quality Assurance Consultant II
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Quality Assurance Consultant II is responsible for researching and resolving escalated and complex internal/external audit findings, complaints, escalations, incidents, system and procedure fails, as well as opportunities for process improvement. This role is also responsible for determining root cause and developing a remediation plan, participating in project management and overseeing resolution of assigned project to ensure delivered services meet internal and external needs and expectations.
Key Responsibilities
Quality Auditor
- Identify opportunities and collaborate to resolve at the root cause.
- Improve and innovate through automation and process design to increase productivity and efficiency.
- Ability to complete the Audits within SLA for self and team.
Insights
- Understanding where to focus our audits to deliver Business Insights
- Identify business/process links for Quality and process simplification & driving operational improvements
- Transition Focus- Help to design Quality processes during transition to deliver Insights and efficiencies on the onset
Process Management
- Select an Area of Responsibility (AOR) and become the Subject Matter Expert (SME) for that AOR by understanding its upstream and downstream linkages
- Manage all RCPS and ideas related to that AOR, ensuring timely completion.
- Oversee the team's compliance with all necessary regulatory training and access guidelines.
- Escalates issues as required to support functionality of required line of business systems and tools
- Provides line of business with internal reporting on findings
- Provides clear and concise explanations on findings
- Reviews and researches all types of complex audit findings, complaints, escalations, incidents, process breaks, and opportunities for improvement
- Education
- Bachelors Degree (Preferred)
- Experience
- 3 or more years of experience (Preferred)
- Supervisory Responsibilities
- This job does not have supervisory duties.
Key Skills and Competencies:
- In-depth Knowledge of Auto Claims Processes – Proven experience in handling and managing end-to-end Property insurance claims efficiently.
- Strong Communication Skills – Effective in verbal and written communication across various stakeholders and teams.
- Comprehensive Insurance Domain Expertise – Well-versed in industry practices, policy interpretation, and regulatory compliance.
- Proficient in Excel for Reporting – Skilled in using Excel for data analysis, reporting, and dashboard creation.
- Familiarity with Quality Tools and Reports – Hands-on experience with tools like QMT, WFT, and BO for monitoring and improving quality.
- Analytical Thinking – Capable of interpreting complex data sets and deriving actionable insights.
- Stakeholder Engagement – Adept at identifying and collaborating with relevant internal and external stakeholders to resolve issues and improve processes.
Primary Skills
Audit Management, Continual Improvement Process, Process Capability Analysis, Quality Control (QC), Transaction Management
Shift Time
Recruiter Info
Thejaswi S V
tsvaa@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Quality Assurance Consultant II is responsible for researching and resolving escalated and complex internal/external audit findings, complaints, escalations, incidents, system and procedure fails, as well as opportunities for process improvement. This role is also responsible for determining root cause and developing a remediation plan, participating in project management and overseeing resolution of assigned project to ensure delivered services meet internal and external needs and expectations.
Key Responsibilities
Quality Auditor
- Identify opportunities and collaborate to resolve at the root cause.
- Improve and innovate through automation and process design to increase productivity and efficiency.
- Ability to complete the Audits within SLA for self and team.
Insights
- Understanding where to focus our audits to deliver Business Insights
- Identify business/process links for Quality and process simplification & driving operational improvements
- Transition Focus- Help to design Quality processes during transition to deliver Insights and efficiencies on the onset
Process Management
- Select an Area of Responsibility (AOR) and become the Subject Matter Expert (SME) for that AOR by understanding its upstream and downstream linkages
- Manage all RCPS and ideas related to that AOR, ensuring timely completion.
- Oversee the team's compliance with all necessary regulatory training and access guidelines.
- Escalates issues as required to support functionality of required line of business systems and tools
- Provides line of business with internal reporting on findings
- Provides clear and concise explanations on findings
- Reviews and researches all types of complex audit findings, complaints, escalations, incidents, process breaks, and opportunities for improvement
- Education
- Bachelors Degree (Preferred)
- Experience
- 3 or more years of experience (Preferred)
- Supervisory Responsibilities
- This job does not have supervisory duties.
Key Skills and Competencies:
- In-depth Knowledge of Auto Claims Processes – Proven experience in handling and managing end-to-end Property insurance claims efficiently.
- Strong Communication Skills – Effective in verbal and written communication across various stakeholders and teams.
- Comprehensive Insurance Domain Expertise – Well-versed in industry practices, policy interpretation, and regulatory compliance.
- Proficient in Excel for Reporting – Skilled in using Excel for data analysis, reporting, and dashboard creation.
- Familiarity with Quality Tools and Reports – Hands-on experience with tools like QMT, WFT, and BO for monitoring and improving quality.
- Analytical Thinking – Capable of interpreting complex data sets and deriving actionable insights.
- Stakeholder Engagement – Adept at identifying and collaborating with relevant internal and external stakeholders to resolve issues and improve processes.
Primary Skills
Audit Management, Continual Improvement Process, Process Capability Analysis, Quality Control (QC), Transaction Management
Shift Time
Recruiter Info
Thejaswi S V
tsvaa@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Quality Assurance Consultant II is responsible for researching and resolving escalated and complex internal/external audit findings, complaints, escalations, incidents, system and procedure fails, as well as opportunities for process improvement. This role is also responsible for determining root cause and developing a remediation plan, participating in project management and overseeing resolution of assigned project to ensure delivered services meet internal and external needs and expectations.
Key Responsibilities
Quality Auditor
- Identify opportunities and collaborate to resolve at the root cause.
- Improve and innovate through automation and process design to increase productivity and efficiency.
- Ability to complete the Audits within SLA for self and team.
Insights
- Understanding where to focus our audits to deliver Business Insights
- Identify business/process links for Quality and process simplification & driving operational improvements
- Transition Focus- Help to design Quality processes during transition to deliver Insights and efficiencies on the onset
Process Management
- Select an Area of Responsibility (AOR) and become the Subject Matter Expert (SME) for that AOR by understanding its upstream and downstream linkages
- Manage all RCPS and ideas related to that AOR, ensuring timely completion.
- Oversee the team's compliance with all necessary regulatory training and access guidelines.
- Escalates issues as required to support functionality of required line of business systems and tools
- Provides line of business with internal reporting on findings
- Provides clear and concise explanations on findings
- Reviews and researches all types of complex audit findings, complaints, escalations, incidents, process breaks, and opportunities for improvement
- Education
- Bachelors Degree (Preferred)
- Experience
- 3 or more years of experience (Preferred)
- Supervisory Responsibilities
- This job does not have supervisory duties.
Key Skills and Competencies:
- In-depth Knowledge of Auto Claims Processes – Proven experience in handling and managing end-to-end Property insurance claims efficiently.
- Strong Communication Skills – Effective in verbal and written communication across various stakeholders and teams.
- Comprehensive Insurance Domain Expertise – Well-versed in industry practices, policy interpretation, and regulatory compliance.
- Proficient in Excel for Reporting – Skilled in using Excel for data analysis, reporting, and dashboard creation.
- Familiarity with Quality Tools and Reports – Hands-on experience with tools like QMT, WFT, and BO for monitoring and improving quality.
- Analytical Thinking – Capable of interpreting complex data sets and deriving actionable insights.
- Stakeholder Engagement – Adept at identifying and collaborating with relevant internal and external stakeholders to resolve issues and improve processes.
Primary Skills
Audit Management, Continual Improvement Process, Process Capability Analysis, Quality Control (QC), Transaction Management
Shift Time
Recruiter Info
Thejaswi S V
tsvaa@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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