Allstate
Auto Claims Technical Consultant
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a dynamic and experienced Auto Claims Technical Consultant to join our team. This position is responsible for aiding in or leading the development and implementation of complex consulting projects. As a key player, you will represent the business area in strategic planning activities and provide valuable recommendations based on best practice benchmarking, data analysis, and forecasting. You will work closely with our staff and partners to identify current and future business needs related to all Auto claims end-to-end processes. Your role will also include overseeing research, design, build, testing, deployment, analysis, and maintaining environments to ensure smooth operations.
Key Responsibilities:
- Build and maintain strong relationships with both internal and external customers.
- Interpret regulatory compliance and fair claims practices.
- Demonstrate a strong understanding of business unit and/or industry systems, processes, and requirements.
- Gather and analyze business and stakeholder requirements to initiate, develop, and recommend business practices and procedures.
- Apply best practices in summarizing, consolidating, and presenting findings and recommendations to senior leadership.
- Coach, mentor, and assist in the development of formal and ad hoc training initiatives.
- Ensure successful project completion by supporting organizational objectives and anticipating the need for adaptations and changes in end-to-end processes at a global or enterprise level.
- Implement solutions to enhance customer experience and operational effectiveness.
- Initiate and support business optimization efforts for effective and efficient delivery of valued services.
- Represent the business area in strategic planning activities with senior leaders.
Role Expectations:
As an Auto Claims Technical Consultant, you’ll wear a few hats throughout your day. Each role requires a specific skill set and experience:
- The Customer Experience Expert: You will live into our Claims Culture by being compassionate, clear, and a committed partner in each Auto property damage claim. Your empathy will always lead your actions.
- The Problem Solver: You will use your sharp critical thinking skills to navigate a fast-paced environment, utilizing multiple tools, including estimating platforms, analysis reports, and standard processes.
- The Teacher: With your strong communication skills, you will coach others on adhering to industry standards, company best practices, and continuous improvement.
Qualifications:
- Bachelor's degree preferred, minimum of a high school diploma or GED required.
- Minimum of 5 years' experience in auto adjusting with a strong understanding of insurance policies, coverage, and repair processes. Knowledge in multiple provinces preferred.
- Experience handling large loss and/or complex claims required.
- Proven experience in training, coaching, and mentoring others.
- Strong communication skills, both written and oral.
- Ability to work independently and remotely, managing time effectively.
- Exceptional critical thinking and problem-solving skills.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a dynamic and experienced Auto Claims Technical Consultant to join our team. This position is responsible for aiding in or leading the development and implementation of complex consulting projects. As a key player, you will represent the business area in strategic planning activities and provide valuable recommendations based on best practice benchmarking, data analysis, and forecasting. You will work closely with our staff and partners to identify current and future business needs related to all Auto claims end-to-end processes. Your role will also include overseeing research, design, build, testing, deployment, analysis, and maintaining environments to ensure smooth operations.
Key Responsibilities:
- Build and maintain strong relationships with both internal and external customers.
- Interpret regulatory compliance and fair claims practices.
- Demonstrate a strong understanding of business unit and/or industry systems, processes, and requirements.
- Gather and analyze business and stakeholder requirements to initiate, develop, and recommend business practices and procedures.
- Apply best practices in summarizing, consolidating, and presenting findings and recommendations to senior leadership.
- Coach, mentor, and assist in the development of formal and ad hoc training initiatives.
- Ensure successful project completion by supporting organizational objectives and anticipating the need for adaptations and changes in end-to-end processes at a global or enterprise level.
- Implement solutions to enhance customer experience and operational effectiveness.
- Initiate and support business optimization efforts for effective and efficient delivery of valued services.
- Represent the business area in strategic planning activities with senior leaders.
Role Expectations:
As an Auto Claims Technical Consultant, you’ll wear a few hats throughout your day. Each role requires a specific skill set and experience:
- The Customer Experience Expert: You will live into our Claims Culture by being compassionate, clear, and a committed partner in each Auto property damage claim. Your empathy will always lead your actions.
- The Problem Solver: You will use your sharp critical thinking skills to navigate a fast-paced environment, utilizing multiple tools, including estimating platforms, analysis reports, and standard processes.
- The Teacher: With your strong communication skills, you will coach others on adhering to industry standards, company best practices, and continuous improvement.
Qualifications:
- Bachelor's degree preferred, minimum of a high school diploma or GED required.
- Minimum of 5 years' experience in auto adjusting with a strong understanding of insurance policies, coverage, and repair processes. Knowledge in multiple provinces preferred.
- Experience handling large loss and/or complex claims required.
- Proven experience in training, coaching, and mentoring others.
- Strong communication skills, both written and oral.
- Ability to work independently and remotely, managing time effectively.
- Exceptional critical thinking and problem-solving skills.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a dynamic and experienced Auto Claims Technical Consultant to join our team. This position is responsible for aiding in or leading the development and implementation of complex consulting projects. As a key player, you will represent the business area in strategic planning activities and provide valuable recommendations based on best practice benchmarking, data analysis, and forecasting. You will work closely with our staff and partners to identify current and future business needs related to all Auto claims end-to-end processes. Your role will also include overseeing research, design, build, testing, deployment, analysis, and maintaining environments to ensure smooth operations.
Key Responsibilities:
- Build and maintain strong relationships with both internal and external customers.
- Interpret regulatory compliance and fair claims practices.
- Demonstrate a strong understanding of business unit and/or industry systems, processes, and requirements.
- Gather and analyze business and stakeholder requirements to initiate, develop, and recommend business practices and procedures.
- Apply best practices in summarizing, consolidating, and presenting findings and recommendations to senior leadership.
- Coach, mentor, and assist in the development of formal and ad hoc training initiatives.
- Ensure successful project completion by supporting organizational objectives and anticipating the need for adaptations and changes in end-to-end processes at a global or enterprise level.
- Implement solutions to enhance customer experience and operational effectiveness.
- Initiate and support business optimization efforts for effective and efficient delivery of valued services.
- Represent the business area in strategic planning activities with senior leaders.
Role Expectations:
As an Auto Claims Technical Consultant, you’ll wear a few hats throughout your day. Each role requires a specific skill set and experience:
- The Customer Experience Expert: You will live into our Claims Culture by being compassionate, clear, and a committed partner in each Auto property damage claim. Your empathy will always lead your actions.
- The Problem Solver: You will use your sharp critical thinking skills to navigate a fast-paced environment, utilizing multiple tools, including estimating platforms, analysis reports, and standard processes.
- The Teacher: With your strong communication skills, you will coach others on adhering to industry standards, company best practices, and continuous improvement.
Qualifications:
- Bachelor's degree preferred, minimum of a high school diploma or GED required.
- Minimum of 5 years' experience in auto adjusting with a strong understanding of insurance policies, coverage, and repair processes. Knowledge in multiple provinces preferred.
- Experience handling large loss and/or complex claims required.
- Proven experience in training, coaching, and mentoring others.
- Strong communication skills, both written and oral.
- Ability to work independently and remotely, managing time effectively.
- Exceptional critical thinking and problem-solving skills.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
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work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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