National General an Allstate company
ITSM Systems Admin – Lead Consultant
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
We are seeking a skilled and experienced Ivanti ITSM System Administrator with expertise in ServiceNow to join our IT team. This role is essential in maintaining and optimizing our IT Service Management systems to improve service delivery, increase efficiency, and support our business operations. The ideal candidate will have in-depth knowledge of Ivanti ITSM and practical experience with ServiceNow, as well as the ability to manage and enhance ITSM workflows, integrations, and overall system functionality.
Key Responsibilities:
- Administer, configure, and maintain the Ivanti ITSM platform to support IT service management processes.
- Oversee system updates, patches, and configuration changes to ensure optimal performance and security.
- Maintain and monitor system health, security, and capacity, ensuring consistent and reliable operations.
- Support different levels of integrations with other systems like Asset Discovery and Active Directory.
- Use expertise in ServiceNow to integrate with Ivanti ITSM where needed, ensuring seamless data flow and interoperability between platforms.
- Support any migrations, data syncs, or process bridging required between Ivanti and ServiceNow environments.
- Develop and refine workflows, automation rules, and escalations to streamline ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
- Optimize system performance and user experience through customized automation and scripting.
- Provide training, technical support, and troubleshooting to end-users and stakeholders using the ITSM systems.
- Develop documentation and training materials to support system users.
- Ensure accuracy and quality of data, performing regular audits and updates to keep information current.
- Create and manage reports and dashboards that provide visibility into key ITSM metrics for performance tracking and decision-making.
- Ensure ITSM operations comply with organizational policies, regulatory requirements, and ITIL best practices.
- Participate in continuous improvement initiatives to enhance IT service quality and efficiency.
Technical Skills:
- Strong understanding of IT Service Management (ITSM) principles and ITIL framework.
- Proficiency in Ivanti ITSM platform with knowledge of ServiceNow preferred.
- Familiarity with automation tools, scripting and data integration.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to support end-users and cross-functional teams.
- Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Supervisory Responsibilities:
This job does not have supervisory duties.
Preferred Qualifications:
Education and Experience
- 7 or more years of related experience in Administering ITSM platforms.
- Bachelor's Degree or equivalent experience.
Certificates, Licenses, Registrations
- ITIL Certification.
- Certifications in Ivanti and/or ServiceNow administration.
- Experience with workflow automation tools and integration platforms (e.g., API management, web services).
Compensation
Base compensation offered for this role is $95,700.00 – $152,690.00 annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
We are seeking a skilled and experienced Ivanti ITSM System Administrator with expertise in ServiceNow to join our IT team. This role is essential in maintaining and optimizing our IT Service Management systems to improve service delivery, increase efficiency, and support our business operations. The ideal candidate will have in-depth knowledge of Ivanti ITSM and practical experience with ServiceNow, as well as the ability to manage and enhance ITSM workflows, integrations, and overall system functionality.
Key Responsibilities:
- Administer, configure, and maintain the Ivanti ITSM platform to support IT service management processes.
- Oversee system updates, patches, and configuration changes to ensure optimal performance and security.
- Maintain and monitor system health, security, and capacity, ensuring consistent and reliable operations.
- Support different levels of integrations with other systems like Asset Discovery and Active Directory.
- Use expertise in ServiceNow to integrate with Ivanti ITSM where needed, ensuring seamless data flow and interoperability between platforms.
- Support any migrations, data syncs, or process bridging required between Ivanti and ServiceNow environments.
- Develop and refine workflows, automation rules, and escalations to streamline ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
- Optimize system performance and user experience through customized automation and scripting.
- Provide training, technical support, and troubleshooting to end-users and stakeholders using the ITSM systems.
- Develop documentation and training materials to support system users.
- Ensure accuracy and quality of data, performing regular audits and updates to keep information current.
- Create and manage reports and dashboards that provide visibility into key ITSM metrics for performance tracking and decision-making.
- Ensure ITSM operations comply with organizational policies, regulatory requirements, and ITIL best practices.
- Participate in continuous improvement initiatives to enhance IT service quality and efficiency.
Technical Skills:
- Strong understanding of IT Service Management (ITSM) principles and ITIL framework.
- Proficiency in Ivanti ITSM platform with knowledge of ServiceNow preferred.
- Familiarity with automation tools, scripting and data integration.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to support end-users and cross-functional teams.
- Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Supervisory Responsibilities:
This job does not have supervisory duties.
Preferred Qualifications:
Education and Experience
- 7 or more years of related experience in Administering ITSM platforms.
- Bachelor's Degree or equivalent experience.
Certificates, Licenses, Registrations
- ITIL Certification.
- Certifications in Ivanti and/or ServiceNow administration.
- Experience with workflow automation tools and integration platforms (e.g., API management, web services).
Compensation
Base compensation offered for this role is $95,700.00 – $152,690.00 annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
We are seeking a skilled and experienced Ivanti ITSM System Administrator with expertise in ServiceNow to join our IT team. This role is essential in maintaining and optimizing our IT Service Management systems to improve service delivery, increase efficiency, and support our business operations. The ideal candidate will have in-depth knowledge of Ivanti ITSM and practical experience with ServiceNow, as well as the ability to manage and enhance ITSM workflows, integrations, and overall system functionality.
Key Responsibilities:
- Administer, configure, and maintain the Ivanti ITSM platform to support IT service management processes.
- Oversee system updates, patches, and configuration changes to ensure optimal performance and security.
- Maintain and monitor system health, security, and capacity, ensuring consistent and reliable operations.
- Support different levels of integrations with other systems like Asset Discovery and Active Directory.
- Use expertise in ServiceNow to integrate with Ivanti ITSM where needed, ensuring seamless data flow and interoperability between platforms.
- Support any migrations, data syncs, or process bridging required between Ivanti and ServiceNow environments.
- Develop and refine workflows, automation rules, and escalations to streamline ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
- Optimize system performance and user experience through customized automation and scripting.
- Provide training, technical support, and troubleshooting to end-users and stakeholders using the ITSM systems.
- Develop documentation and training materials to support system users.
- Ensure accuracy and quality of data, performing regular audits and updates to keep information current.
- Create and manage reports and dashboards that provide visibility into key ITSM metrics for performance tracking and decision-making.
- Ensure ITSM operations comply with organizational policies, regulatory requirements, and ITIL best practices.
- Participate in continuous improvement initiatives to enhance IT service quality and efficiency.
Technical Skills:
- Strong understanding of IT Service Management (ITSM) principles and ITIL framework.
- Proficiency in Ivanti ITSM platform with knowledge of ServiceNow preferred.
- Familiarity with automation tools, scripting and data integration.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to support end-users and cross-functional teams.
- Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Supervisory Responsibilities:
This job does not have supervisory duties.
Preferred Qualifications:
Education and Experience
- 7 or more years of related experience in Administering ITSM platforms.
- Bachelor's Degree or equivalent experience.
Certificates, Licenses, Registrations
- ITIL Certification.
- Certifications in Ivanti and/or ServiceNow administration.
- Experience with workflow automation tools and integration platforms (e.g., API management, web services).
Compensation
Base compensation offered for this role is $95,700.00 – $152,690.00 annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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