Allstate
Allstate Dealer Services Team Lead
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The ADS Claims Team Lead manages and leads a mechanical claims adjusting unit responsible for adjudicating Vehicle Service Contract (VSC), GAP, and Ancillary claims accurately, consistently, and in alignment with contract language and company guidelines. This role provides technical and operational leadership to adjusters, ensuring sound mechanical decision-making, loss cost control, and exceptional service to customers, repair facilities, TPAs, vendors, and strategic partners.
Schedule: 10:15 AM – 7:00 PM (EST)
Key Responsibilities
- Provide daily leadership and technical guidance to a team of Claims Adjusters handling complex automotive repair claims
- Ensure accurate interpretation of contract coverage, labor time validation, parts pricing verification, and proper claim adjudication
- Coach adjusters on mechanical diagnostics, repair logic, cause of failure analysis, and early claim indicators
- Monitor production, call performance, pending inventory, cycle time, and severity trends; communicate results and action plans to leadership
- Drive loss cost control through labor guide validation (Mitchell, AllData, Motors), MSRP validation, and parts sourcing oversight
- Review and authorize high-dollar and complex claims; escalate to senior authority when required
- Lead training initiatives for new and tenured adjusters to improve quality, consistency, and technical decision-making
- Resolve escalations from repair facilities, agents, customers, TPAs, and strategic partners with professionalism and authority
- Ensure compliance with internal processes, audit standards, regulatory requirements, and documentation expectations
- Serve as Subject Matter Expert (SME) for system functionality and claims handling within assigned Area of Responsibility (AOR)
- Review TPA-submitted claims for accuracy, proper coverage application, and cost control prior to authorization
Supervisory Responsibilities
- Direct supervision of Claims Adjusters, including performance management, coaching, training, and development.
Education and Experience
- Bachelor’s Degree preferred
- 3+ years of claims adjusting experience, preferably in Vehicle Service Contracts or automotive warranty
- Prior leadership or mentoring experience preferred
- In lieu of formal education, equivalent combination of education and relevant automotive/claims experience will be considered
Preferred Technical Background
- Automotive mechanical background strongly preferred (e.g., prior technician, service advisor, shop foreman, or equivalent experience)
- Demonstrated ability to interpret repair estimates, diagnostic procedures, and OEM repair standards
- Experience utilizing automotive labor guides (Mitchell, AllData, Motors, ProDemand)
Functional Skills
- Strong knowledge of automotive repair systems and mechanical diagnostics
- Ability to analyze severity trends and coach toward improved loss cost control
- Advanced negotiation and conflict resolution skills
- Strong written and verbal communication skills
- Proven mentoring and coaching ability
- Proficient in Word, Excel, PowerPoint, and claims management systems
- Ability to adapt to evolving processes and regulatory requirements
Allstate Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits:
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
- Visit www.allstate.jobs/benefits to learn more.
#LI-BH3
Skills
Automotive Warranty, Business Administration, Call Escalation, Contract Language, Customer Escalation, De-Escalation, Microsoft Excel, Negotiation, Service Contracts, Training
Compensation
Compensation offered for this role is 68,500.00 – 115,600.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The ADS Claims Team Lead manages and leads a mechanical claims adjusting unit responsible for adjudicating Vehicle Service Contract (VSC), GAP, and Ancillary claims accurately, consistently, and in alignment with contract language and company guidelines. This role provides technical and operational leadership to adjusters, ensuring sound mechanical decision-making, loss cost control, and exceptional service to customers, repair facilities, TPAs, vendors, and strategic partners.
Schedule: 10:15 AM – 7:00 PM (EST)
Key Responsibilities
- Provide daily leadership and technical guidance to a team of Claims Adjusters handling complex automotive repair claims
- Ensure accurate interpretation of contract coverage, labor time validation, parts pricing verification, and proper claim adjudication
- Coach adjusters on mechanical diagnostics, repair logic, cause of failure analysis, and early claim indicators
- Monitor production, call performance, pending inventory, cycle time, and severity trends; communicate results and action plans to leadership
- Drive loss cost control through labor guide validation (Mitchell, AllData, Motors), MSRP validation, and parts sourcing oversight
- Review and authorize high-dollar and complex claims; escalate to senior authority when required
- Lead training initiatives for new and tenured adjusters to improve quality, consistency, and technical decision-making
- Resolve escalations from repair facilities, agents, customers, TPAs, and strategic partners with professionalism and authority
- Ensure compliance with internal processes, audit standards, regulatory requirements, and documentation expectations
- Serve as Subject Matter Expert (SME) for system functionality and claims handling within assigned Area of Responsibility (AOR)
- Review TPA-submitted claims for accuracy, proper coverage application, and cost control prior to authorization
Supervisory Responsibilities
- Direct supervision of Claims Adjusters, including performance management, coaching, training, and development.
Education and Experience
- Bachelor’s Degree preferred
- 3+ years of claims adjusting experience, preferably in Vehicle Service Contracts or automotive warranty
- Prior leadership or mentoring experience preferred
- In lieu of formal education, equivalent combination of education and relevant automotive/claims experience will be considered
Preferred Technical Background
- Automotive mechanical background strongly preferred (e.g., prior technician, service advisor, shop foreman, or equivalent experience)
- Demonstrated ability to interpret repair estimates, diagnostic procedures, and OEM repair standards
- Experience utilizing automotive labor guides (Mitchell, AllData, Motors, ProDemand)
Functional Skills
- Strong knowledge of automotive repair systems and mechanical diagnostics
- Ability to analyze severity trends and coach toward improved loss cost control
- Advanced negotiation and conflict resolution skills
- Strong written and verbal communication skills
- Proven mentoring and coaching ability
- Proficient in Word, Excel, PowerPoint, and claims management systems
- Ability to adapt to evolving processes and regulatory requirements
Allstate Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits:
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
- Visit www.allstate.jobs/benefits to learn more.
#LI-BH3
Skills
Automotive Warranty, Business Administration, Call Escalation, Contract Language, Customer Escalation, De-Escalation, Microsoft Excel, Negotiation, Service Contracts, Training
Compensation
Compensation offered for this role is 68,500.00 – 115,600.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The ADS Claims Team Lead manages and leads a mechanical claims adjusting unit responsible for adjudicating Vehicle Service Contract (VSC), GAP, and Ancillary claims accurately, consistently, and in alignment with contract language and company guidelines. This role provides technical and operational leadership to adjusters, ensuring sound mechanical decision-making, loss cost control, and exceptional service to customers, repair facilities, TPAs, vendors, and strategic partners.
Schedule: 10:15 AM – 7:00 PM (EST)
Key Responsibilities
- Provide daily leadership and technical guidance to a team of Claims Adjusters handling complex automotive repair claims
- Ensure accurate interpretation of contract coverage, labor time validation, parts pricing verification, and proper claim adjudication
- Coach adjusters on mechanical diagnostics, repair logic, cause of failure analysis, and early claim indicators
- Monitor production, call performance, pending inventory, cycle time, and severity trends; communicate results and action plans to leadership
- Drive loss cost control through labor guide validation (Mitchell, AllData, Motors), MSRP validation, and parts sourcing oversight
- Review and authorize high-dollar and complex claims; escalate to senior authority when required
- Lead training initiatives for new and tenured adjusters to improve quality, consistency, and technical decision-making
- Resolve escalations from repair facilities, agents, customers, TPAs, and strategic partners with professionalism and authority
- Ensure compliance with internal processes, audit standards, regulatory requirements, and documentation expectations
- Serve as Subject Matter Expert (SME) for system functionality and claims handling within assigned Area of Responsibility (AOR)
- Review TPA-submitted claims for accuracy, proper coverage application, and cost control prior to authorization
Supervisory Responsibilities
- Direct supervision of Claims Adjusters, including performance management, coaching, training, and development.
Education and Experience
- Bachelor’s Degree preferred
- 3+ years of claims adjusting experience, preferably in Vehicle Service Contracts or automotive warranty
- Prior leadership or mentoring experience preferred
- In lieu of formal education, equivalent combination of education and relevant automotive/claims experience will be considered
Preferred Technical Background
- Automotive mechanical background strongly preferred (e.g., prior technician, service advisor, shop foreman, or equivalent experience)
- Demonstrated ability to interpret repair estimates, diagnostic procedures, and OEM repair standards
- Experience utilizing automotive labor guides (Mitchell, AllData, Motors, ProDemand)
Functional Skills
- Strong knowledge of automotive repair systems and mechanical diagnostics
- Ability to analyze severity trends and coach toward improved loss cost control
- Advanced negotiation and conflict resolution skills
- Strong written and verbal communication skills
- Proven mentoring and coaching ability
- Proficient in Word, Excel, PowerPoint, and claims management systems
- Ability to adapt to evolving processes and regulatory requirements
Allstate Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits:
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
- Visit www.allstate.jobs/benefits to learn more.
#LI-BH3
Skills
Automotive Warranty, Business Administration, Call Escalation, Contract Language, Customer Escalation, De-Escalation, Microsoft Excel, Negotiation, Service Contracts, Training
Compensation
Compensation offered for this role is 68,500.00 – 115,600.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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