Integon an Allstate company
Learning & Development Team Lead II
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
We’re seeking an experienced Learning & Development Leader to head our Tijuana L&D team, someone with deep expertise in adult learning, facilitation coaching, training operations, and consistently delivering high-quality learning experiences.
You will oversee trainer performance, maintain curriculum integrity, ensure smooth class execution, and prepare learners for success—serving as the onsite anchor for training excellence. The ideal candidate brings proven L&D skills and can quickly stabilize, structure, and elevate a high-volume training environment.
Onsite presence in Tijuana is required.
Why This Role Matters
This leader will provide consistency, stability, and strategic alignment to the Tijuana L&D team. Acting as the onsite presence, they will reinforce expectations, develop talent, drive training quality, and partner with Operations to deliver exceptional learner outcomes.
This is a unique opportunity to build, elevate, and lead a high-impact training environment that directly shapes the success of our learners.
Key Responsibilities
Drive Trainer Performance
-
Coach facilitators and trainers through structured observation, feedback, and performance routines
-
Monitor facilitation quality, learner engagement, and classroom execution
-
Ensure trainers meet expectations across readiness scores, assessments, and key L&D metrics
Maintain Curriculum Integrity
-
Ensure curriculum is delivered consistently and accurately
-
Lead validation routines and peer modeling
-
Partner with curriculum design teams to maintain alignment and elevate training standards
Run the L&D Operating Rhythm
-
Lead daily observation cycles: in-person and via Teams
-
Maintain cadence of coaching, calibration, and development sessions
-
Ensure Training Academy standards are upheld across every class
Partner with Operations
-
Align on class readiness, learner performance, and escalation pathways
-
Support seamless transitions from training to production
-
Communicate trends and opportunities that impact performance
Own Reporting & Results
-
Prepare monthly reports on trainer performance, learner readiness, QA trends, and milestones
-
Identify performance gaps and recommend targeted interventions
Experience
-
3 or more years of experience (Preferred)
-
Demonstrated experience coaching trainers/facilitators (not only agents or supervisors)
-
Strong grounding in adult learning theory and facilitation best practices
-
Proven track record running observation, coaching, and performance cadences
-
Experience maintaining curriculum integrity and delivering consistent training quality
-
Bilingual in English and Spanish preferred
-
Ability to stabilize and structure a team within the first 60 days
-
Strong leadership presence: consistent, accountable, proactive, and solution-oriented
Supervisory Responsibilities
• This job has supervisory duties.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
We’re seeking an experienced Learning & Development Leader to head our Tijuana L&D team, someone with deep expertise in adult learning, facilitation coaching, training operations, and consistently delivering high-quality learning experiences.
You will oversee trainer performance, maintain curriculum integrity, ensure smooth class execution, and prepare learners for success—serving as the onsite anchor for training excellence. The ideal candidate brings proven L&D skills and can quickly stabilize, structure, and elevate a high-volume training environment.
Onsite presence in Tijuana is required.
Why This Role Matters
This leader will provide consistency, stability, and strategic alignment to the Tijuana L&D team. Acting as the onsite presence, they will reinforce expectations, develop talent, drive training quality, and partner with Operations to deliver exceptional learner outcomes.
This is a unique opportunity to build, elevate, and lead a high-impact training environment that directly shapes the success of our learners.
Key Responsibilities
Drive Trainer Performance
-
Coach facilitators and trainers through structured observation, feedback, and performance routines
-
Monitor facilitation quality, learner engagement, and classroom execution
-
Ensure trainers meet expectations across readiness scores, assessments, and key L&D metrics
Maintain Curriculum Integrity
-
Ensure curriculum is delivered consistently and accurately
-
Lead validation routines and peer modeling
-
Partner with curriculum design teams to maintain alignment and elevate training standards
Run the L&D Operating Rhythm
-
Lead daily observation cycles: in-person and via Teams
-
Maintain cadence of coaching, calibration, and development sessions
-
Ensure Training Academy standards are upheld across every class
Partner with Operations
-
Align on class readiness, learner performance, and escalation pathways
-
Support seamless transitions from training to production
-
Communicate trends and opportunities that impact performance
Own Reporting & Results
-
Prepare monthly reports on trainer performance, learner readiness, QA trends, and milestones
-
Identify performance gaps and recommend targeted interventions
Experience
-
3 or more years of experience (Preferred)
-
Demonstrated experience coaching trainers/facilitators (not only agents or supervisors)
-
Strong grounding in adult learning theory and facilitation best practices
-
Proven track record running observation, coaching, and performance cadences
-
Experience maintaining curriculum integrity and delivering consistent training quality
-
Bilingual in English and Spanish preferred
-
Ability to stabilize and structure a team within the first 60 days
-
Strong leadership presence: consistent, accountable, proactive, and solution-oriented
Supervisory Responsibilities
• This job has supervisory duties.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
We’re seeking an experienced Learning & Development Leader to head our Tijuana L&D team, someone with deep expertise in adult learning, facilitation coaching, training operations, and consistently delivering high-quality learning experiences.
You will oversee trainer performance, maintain curriculum integrity, ensure smooth class execution, and prepare learners for success—serving as the onsite anchor for training excellence. The ideal candidate brings proven L&D skills and can quickly stabilize, structure, and elevate a high-volume training environment.
Onsite presence in Tijuana is required.
Why This Role Matters
This leader will provide consistency, stability, and strategic alignment to the Tijuana L&D team. Acting as the onsite presence, they will reinforce expectations, develop talent, drive training quality, and partner with Operations to deliver exceptional learner outcomes.
This is a unique opportunity to build, elevate, and lead a high-impact training environment that directly shapes the success of our learners.
Key Responsibilities
Drive Trainer Performance
-
Coach facilitators and trainers through structured observation, feedback, and performance routines
-
Monitor facilitation quality, learner engagement, and classroom execution
-
Ensure trainers meet expectations across readiness scores, assessments, and key L&D metrics
Maintain Curriculum Integrity
-
Ensure curriculum is delivered consistently and accurately
-
Lead validation routines and peer modeling
-
Partner with curriculum design teams to maintain alignment and elevate training standards
Run the L&D Operating Rhythm
-
Lead daily observation cycles: in-person and via Teams
-
Maintain cadence of coaching, calibration, and development sessions
-
Ensure Training Academy standards are upheld across every class
Partner with Operations
-
Align on class readiness, learner performance, and escalation pathways
-
Support seamless transitions from training to production
-
Communicate trends and opportunities that impact performance
Own Reporting & Results
-
Prepare monthly reports on trainer performance, learner readiness, QA trends, and milestones
-
Identify performance gaps and recommend targeted interventions
Experience
-
3 or more years of experience (Preferred)
-
Demonstrated experience coaching trainers/facilitators (not only agents or supervisors)
-
Strong grounding in adult learning theory and facilitation best practices
-
Proven track record running observation, coaching, and performance cadences
-
Experience maintaining curriculum integrity and delivering consistent training quality
-
Bilingual in English and Spanish preferred
-
Ability to stabilize and structure a team within the first 60 days
-
Strong leadership presence: consistent, accountable, proactive, and solution-oriented
Supervisory Responsibilities
• This job has supervisory duties.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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