Customer Care Supervisor

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped commissions
Sell reputable products from Allstate and our family of brands

Role overview

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Customer Care Supervisor plays a key role in supporting front-line employees and ensuring exceptional customer experiences. This position is responsible for monitoring performance, providing coaching and feedback, and driving continuous improvement to meet and exceed company goals. The ideal candidate demonstrates strong leadership, organization, and communication skills, with a focus on developing their team and optimizing service operations.

Deadline to apply: March 23rd, 2026

This is an on-site position, candidates must be located in Tijuana, Baja California, Mexico.

Availability: 5AM – 6PM

Key Responsibilities

Lead and support front-line employees by providing clear direction, coordinating daily activities, monitoring performance, and implementing action plans to achieve department objectives.
Observe day-to-day employee and customer interactions, offering constructive coaching and feedback to enhance service quality and productivity.
Build and maintain strong working relationships across operational, support, and cross-functional teams.
Analyze performance data and prepare reports to identify trends, measure progress, and present findings to management.
Recommend and implement new or improved processes to enhance efficiency, quality, and cost-effectiveness.
Identify skill gaps and development opportunities, supporting employee growth through ongoing training, mentoring, and performance feedback.
Continuously develop knowledge of business operations and the insurance industry to improve decision-making and team performance.
Participate in ongoing training to strengthen leadership, communication, and technical skills.

Required Skills & Qualifications

Proven ability to lead, motivate, and coach team members in a customer service environment.
Strong time management, organizational, and planning skills with the ability to manage multiple priorities effectively.
Excellent verbal and written communication skills; able to deliver feedback in a clear and supportive manner.
Adaptability and problem-solving skills in a fast-paced, dynamic work environment.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Demonstrated ability to analyze data and make informed decisions to improve team outcomes.
Experience in customer service or call center operations preferred.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.