Complex Field Adjuster Coordinated Contents – Hybrid – TN, MS, AL or KY

A day in the life of a Complex Field Adjuster Coordinated Contents:  

• Spend your day handling claims virtually from home.  

• Handle escalated claims files that have complex contents or additional living expense damages.  

• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.  

• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.  

• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.  

• Negotiate claim settlements with customers in accordance with business unit standard methodologies.  

• Coordinate with structure adjusters to ensure holistic handling of the claim file. 

• Use data and analytics to tell a story and influence decision making.  

• If offered the role, you will go through virtual training.  You will receive ongoing support, mentoring and coaching as you develop your career.  

You'll wear a few hats that will require a level of experience:  

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.  

• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.  

• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.  

• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.  

• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.  

• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.  

Schedule:  

• Monday – Friday; 8 am – 5 pm with rotational weekend duty.  

• This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.  

• This position requires you to perform onsite inspections occasionally in the field. And if not in the field, remote.

Qualifications: . 

• 3+ years of previous experience handling property insurance claims preferred.   

• Have prior experience using estimating software like Xactimate for complex contents estimating.  

• Value providing an effortless customer service experience.  

• You enjoy the ability to work independently starting your day from home.  

• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.   

• Are organized and able to multi-task in a fast-paced environment.  

• Are known for clear and professional communication – both written and verbal. 

• Required to have a valid driver’s license. 

• Residency within EITHER Tennessee, Mississippi, Alabama or Kentucky,  is mandatory for this role. 

You’re provided with comprehensive training:  

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.  

• Ongoing training opportunities for continuous improvement happen regularly on the job. 

Notice of Licensing Requirement:  

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.  

• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.  

Sign On Bonus:   

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.  

**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.  

Company Car:  

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.  

Allstate Benefits:  

• Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:  

• Competitive pay with needed support for continuous development and career advancement.  

• Flexibility in scheduling and a time off policy that helps support your work/life balance.  

• Initial and ongoing training to get you proficient in your new role.  

• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit: www.allstategoodlife.com to learn more.