Manager, Auto Vendor Program
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Shared Services team is looking for a Manager, Auto Vendor Program to join our team! Reporting to the National Senior Manager of the Auto Vendor program, you will be accountable for the overall performance of the auto repair program and a team of Vendor Consultants. In this role you will support the Auto claims team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Accountabilities:
- Provides operational leadership and direction to a capable team of auto vendor consultants and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
- Provide leadership, direction and oversight of the auto vendor consultants; ensuring they are maintaining secure financial controls over cost, timeliness and the customer experience while holding vendors accountable to our contracts & agreements.
- Provide oversite, coaching, direction, and when required, handling escalated issues with vendors, resolving problems, and ensuring timely and effective resolution. The role would likely involve communicating with both internal teams and vendors, documenting progress, and if required, participating or leading performance reviews.
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Build plans to capitalize on the opportunities and reduce adverse risks.
- Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
- Lead employees by providing appropriate coaching and feedback in preparation for performance, development & career opportunities
- Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the organization to deliver on the strategy
- Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
- Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
- Identify and evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.
- Collaboration with the Auto Management and Vendor Management teams to drive and deliver on departmental objectives
- Understand productivity of your team through analysis of data within the Claims systems; analyze, determine and recommend appropriate level of resources for team
- Ensure performance and development plans are in place for all direct report employees
- Provide ongoing direction to the team to achieve targets
- Participate in Talent Pool Assessments
Qualifications:
- Required: Minimum 5-7 years of Auto Vendor Management experience
- Required: Minimum 5-7 years of people management experience in the Auto body shop field and/or Insurance Claims environment
- Required: Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
- Required: Advanced MS Office knowledge, especially in Excel and Tableau
- Required: Advance understanding of various auto estimating software tools; including Mitchell.
- Required: Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Required: Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
- Asset: Enrolled in, or completion of, CIP designation
- Asset: An in-depth understanding and working knowledge of Claims Best Practices and software: ClaimCente
Key Responsibilities
- Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
- Coordinate the onboarding of new vendors, including due diligence, and integration with internal systems and processes.
- Facilitate the offboarding of vendors as needed, ensuring smooth transition and compliance with contractual obligations.
- Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
- Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
- Cultivate and maintain strong relationships with key suppliers and vendors. Serve as the primary point of contact for vendor inquiries, issues, and escalations. Collaborate internally and externally to address performance issues, resolve disputes, and drive continuous improvement.
- Establish key performance indicators (KPIs) and metrics to evaluate vendor performance and adherence to contractual obligations. Monitor vendor performance, quality, and service levels, and conduct regular reviews and audits to ensure compliance and accountability.
- Identify and evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.
#LI-KT1
Skills
Cost Containment, Performance Metrics, Reporting, Vendor Management, Vendor Performance Management, Vendor Relationships
Compensation
Expected compensation for this role ranges from $ 77,200.00 – 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Shared Services team is looking for a Manager, Auto Vendor Program to join our team! Reporting to the National Senior Manager of the Auto Vendor program, you will be accountable for the overall performance of the auto repair program and a team of Vendor Consultants. In this role you will support the Auto claims team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Accountabilities:
- Provides operational leadership and direction to a capable team of auto vendor consultants and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
- Provide leadership, direction and oversight of the auto vendor consultants; ensuring they are maintaining secure financial controls over cost, timeliness and the customer experience while holding vendors accountable to our contracts & agreements.
- Provide oversite, coaching, direction, and when required, handling escalated issues with vendors, resolving problems, and ensuring timely and effective resolution. The role would likely involve communicating with both internal teams and vendors, documenting progress, and if required, participating or leading performance reviews.
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Build plans to capitalize on the opportunities and reduce adverse risks.
- Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
- Lead employees by providing appropriate coaching and feedback in preparation for performance, development & career opportunities
- Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the organization to deliver on the strategy
- Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
- Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
- Identify and evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.
- Collaboration with the Auto Management and Vendor Management teams to drive and deliver on departmental objectives
- Understand productivity of your team through analysis of data within the Claims systems; analyze, determine and recommend appropriate level of resources for team
- Ensure performance and development plans are in place for all direct report employees
- Provide ongoing direction to the team to achieve targets
- Participate in Talent Pool Assessments
Qualifications:
- Required: Minimum 5-7 years of Auto Vendor Management experience
- Required: Minimum 5-7 years of people management experience in the Auto body shop field and/or Insurance Claims environment
- Required: Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
- Required: Advanced MS Office knowledge, especially in Excel and Tableau
- Required: Advance understanding of various auto estimating software tools; including Mitchell.
- Required: Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Required: Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
- Asset: Enrolled in, or completion of, CIP designation
- Asset: An in-depth understanding and working knowledge of Claims Best Practices and software: ClaimCente
Key Responsibilities
- Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
- Coordinate the onboarding of new vendors, including due diligence, and integration with internal systems and processes.
- Facilitate the offboarding of vendors as needed, ensuring smooth transition and compliance with contractual obligations.
- Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
- Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
- Cultivate and maintain strong relationships with key suppliers and vendors. Serve as the primary point of contact for vendor inquiries, issues, and escalations. Collaborate internally and externally to address performance issues, resolve disputes, and drive continuous improvement.
- Establish key performance indicators (KPIs) and metrics to evaluate vendor performance and adherence to contractual obligations. Monitor vendor performance, quality, and service levels, and conduct regular reviews and audits to ensure compliance and accountability.
- Identify and evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.
#LI-KT1
Skills
Cost Containment, Performance Metrics, Reporting, Vendor Management, Vendor Performance Management, Vendor Relationships
Compensation
Expected compensation for this role ranges from $ 77,200.00 – 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Shared Services team is looking for a Manager, Auto Vendor Program to join our team! Reporting to the National Senior Manager of the Auto Vendor program, you will be accountable for the overall performance of the auto repair program and a team of Vendor Consultants. In this role you will support the Auto claims team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Accountabilities:
- Provides operational leadership and direction to a capable team of auto vendor consultants and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
- Provide leadership, direction and oversight of the auto vendor consultants; ensuring they are maintaining secure financial controls over cost, timeliness and the customer experience while holding vendors accountable to our contracts & agreements.
- Provide oversite, coaching, direction, and when required, handling escalated issues with vendors, resolving problems, and ensuring timely and effective resolution. The role would likely involve communicating with both internal teams and vendors, documenting progress, and if required, participating or leading performance reviews.
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Build plans to capitalize on the opportunities and reduce adverse risks.
- Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
- Lead employees by providing appropriate coaching and feedback in preparation for performance, development & career opportunities
- Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the organization to deliver on the strategy
- Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
- Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
- Identify and evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.
- Collaboration with the Auto Management and Vendor Management teams to drive and deliver on departmental objectives
- Understand productivity of your team through analysis of data within the Claims systems; analyze, determine and recommend appropriate level of resources for team
- Ensure performance and development plans are in place for all direct report employees
- Provide ongoing direction to the team to achieve targets
- Participate in Talent Pool Assessments
Qualifications:
- Required: Minimum 5-7 years of Auto Vendor Management experience
- Required: Minimum 5-7 years of people management experience in the Auto body shop field and/or Insurance Claims environment
- Required: Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
- Required: Advanced MS Office knowledge, especially in Excel and Tableau
- Required: Advance understanding of various auto estimating software tools; including Mitchell.
- Required: Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Required: Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
- Asset: Enrolled in, or completion of, CIP designation
- Asset: An in-depth understanding and working knowledge of Claims Best Practices and software: ClaimCente
Key Responsibilities
- Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
- Coordinate the onboarding of new vendors, including due diligence, and integration with internal systems and processes.
- Facilitate the offboarding of vendors as needed, ensuring smooth transition and compliance with contractual obligations.
- Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
- Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
- Cultivate and maintain strong relationships with key suppliers and vendors. Serve as the primary point of contact for vendor inquiries, issues, and escalations. Collaborate internally and externally to address performance issues, resolve disputes, and drive continuous improvement.
- Establish key performance indicators (KPIs) and metrics to evaluate vendor performance and adherence to contractual obligations. Monitor vendor performance, quality, and service levels, and conduct regular reviews and audits to ensure compliance and accountability.
- Identify and evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.
#LI-KT1
Skills
Cost Containment, Performance Metrics, Reporting, Vendor Management, Vendor Performance Management, Vendor Relationships
Compensation
Expected compensation for this role ranges from $ 77,200.00 – 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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