Allstate
HR Operations & Service Expert
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The HR Operations & Service Expert provides strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem. This role serves as a senior advisor to HR Operations leadership, provides guidance and support to Lead Consultants and Service Managers, and drives the continued maturity of the HR service delivery operating model.
The Expert is responsible for advancing governance, service performance, operational excellence, capability development, and stakeholder engagement across internal teams and external service partners. This individual plays a critical role in shaping the future of service management through data-driven decision making, continuous improvement, and operational transformation.
Key Responsibilities:
-
Lead complex service management portfolios and enterprise-wide operational initiatives.
-
Provide guidance, coaching, and support to Lead Consultants and Service Managers on service issues, complex escalations, and operational priorities.
-
Partner with senior HR and COE leaders to influence service strategy, governance, and operational roadmaps.
-
Develop and mature service management frameworks, governance standards, and operating practices.
-
Establish enterprise reporting, metrics, and analytics that provide transparency into service performance and operational effectiveness.
-
Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
-
Conduct quality reviews and identify opportunities to improve service delivery consistency, compliance, and employee experience.
-
Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.
-
Ensure consistency and standardization across global service delivery partners and operating models.
-
Lead vendor governance activities, service reviews, contractual performance discussions, and continuous improvement initiatives.
-
Develop organizational capability through mentoring, coaching, knowledge sharing, and service management leadership.
-
Partner with senior leadership to shape future-state service delivery capabilities and transformation initiatives.
Functional Skills:
-
Service Management & Governance
-
Establishes and evolves governance frameworks, service standards, and performance mechanisms that drive accountability, transparency, and continuous improvement across HR service delivery.
-
Strategic Leadership & Influence
-
Partners with senior leaders to shape service strategy, influence enterprise decisions, and align operational priorities with HR and business objectives.
-
Capability Building & Influential Leadership
-
Develops service management capability across teams through coaching, knowledge sharing, leadership, and the advancement of operational best practices.
-
Vendor & Global Stakeholder Management
-
Leads relationships with internal and external partners to ensure consistent service delivery, operational performance, governance, and stakeholder satisfaction globally.
-
Operational Excellence & Process Optimization
-
Identifies and leads opportunities to improve service quality, employee experience, operational efficiency, and scalability across the HR service delivery model.
Qualifications and Experience:
-
7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
-
Demonstrated success leading complex global operating models and HR service delivery functions.
-
Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
-
Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
-
Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
-
Demonstrated capability building, coaching, and leadership experience across complex operational environments.
Supervisory Responsibilities:
-
This job does not have supervisory duties.
Skills
Compensation
Expected compensation for this role ranges from $ 85,000 – 132,700 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The HR Operations & Service Expert provides strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem. This role serves as a senior advisor to HR Operations leadership, provides guidance and support to Lead Consultants and Service Managers, and drives the continued maturity of the HR service delivery operating model.
The Expert is responsible for advancing governance, service performance, operational excellence, capability development, and stakeholder engagement across internal teams and external service partners. This individual plays a critical role in shaping the future of service management through data-driven decision making, continuous improvement, and operational transformation.
Key Responsibilities:
-
Lead complex service management portfolios and enterprise-wide operational initiatives.
-
Provide guidance, coaching, and support to Lead Consultants and Service Managers on service issues, complex escalations, and operational priorities.
-
Partner with senior HR and COE leaders to influence service strategy, governance, and operational roadmaps.
-
Develop and mature service management frameworks, governance standards, and operating practices.
-
Establish enterprise reporting, metrics, and analytics that provide transparency into service performance and operational effectiveness.
-
Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
-
Conduct quality reviews and identify opportunities to improve service delivery consistency, compliance, and employee experience.
-
Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.
-
Ensure consistency and standardization across global service delivery partners and operating models.
-
Lead vendor governance activities, service reviews, contractual performance discussions, and continuous improvement initiatives.
-
Develop organizational capability through mentoring, coaching, knowledge sharing, and service management leadership.
-
Partner with senior leadership to shape future-state service delivery capabilities and transformation initiatives.
Functional Skills:
-
Service Management & Governance
-
Establishes and evolves governance frameworks, service standards, and performance mechanisms that drive accountability, transparency, and continuous improvement across HR service delivery.
-
Strategic Leadership & Influence
-
Partners with senior leaders to shape service strategy, influence enterprise decisions, and align operational priorities with HR and business objectives.
-
Capability Building & Influential Leadership
-
Develops service management capability across teams through coaching, knowledge sharing, leadership, and the advancement of operational best practices.
-
Vendor & Global Stakeholder Management
-
Leads relationships with internal and external partners to ensure consistent service delivery, operational performance, governance, and stakeholder satisfaction globally.
-
Operational Excellence & Process Optimization
-
Identifies and leads opportunities to improve service quality, employee experience, operational efficiency, and scalability across the HR service delivery model.
Qualifications and Experience:
-
7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
-
Demonstrated success leading complex global operating models and HR service delivery functions.
-
Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
-
Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
-
Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
-
Demonstrated capability building, coaching, and leadership experience across complex operational environments.
Supervisory Responsibilities:
-
This job does not have supervisory duties.
Skills
Compensation
Expected compensation for this role ranges from $ 85,000 – 132,700 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The HR Operations & Service Expert provides strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem. This role serves as a senior advisor to HR Operations leadership, provides guidance and support to Lead Consultants and Service Managers, and drives the continued maturity of the HR service delivery operating model.
The Expert is responsible for advancing governance, service performance, operational excellence, capability development, and stakeholder engagement across internal teams and external service partners. This individual plays a critical role in shaping the future of service management through data-driven decision making, continuous improvement, and operational transformation.
Key Responsibilities:
-
Lead complex service management portfolios and enterprise-wide operational initiatives.
-
Provide guidance, coaching, and support to Lead Consultants and Service Managers on service issues, complex escalations, and operational priorities.
-
Partner with senior HR and COE leaders to influence service strategy, governance, and operational roadmaps.
-
Develop and mature service management frameworks, governance standards, and operating practices.
-
Establish enterprise reporting, metrics, and analytics that provide transparency into service performance and operational effectiveness.
-
Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
-
Conduct quality reviews and identify opportunities to improve service delivery consistency, compliance, and employee experience.
-
Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.
-
Ensure consistency and standardization across global service delivery partners and operating models.
-
Lead vendor governance activities, service reviews, contractual performance discussions, and continuous improvement initiatives.
-
Develop organizational capability through mentoring, coaching, knowledge sharing, and service management leadership.
-
Partner with senior leadership to shape future-state service delivery capabilities and transformation initiatives.
Functional Skills:
-
Service Management & Governance
-
Establishes and evolves governance frameworks, service standards, and performance mechanisms that drive accountability, transparency, and continuous improvement across HR service delivery.
-
Strategic Leadership & Influence
-
Partners with senior leaders to shape service strategy, influence enterprise decisions, and align operational priorities with HR and business objectives.
-
Capability Building & Influential Leadership
-
Develops service management capability across teams through coaching, knowledge sharing, leadership, and the advancement of operational best practices.
-
Vendor & Global Stakeholder Management
-
Leads relationships with internal and external partners to ensure consistent service delivery, operational performance, governance, and stakeholder satisfaction globally.
-
Operational Excellence & Process Optimization
-
Identifies and leads opportunities to improve service quality, employee experience, operational efficiency, and scalability across the HR service delivery model.
Qualifications and Experience:
-
7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
-
Demonstrated success leading complex global operating models and HR service delivery functions.
-
Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
-
Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
-
Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
-
Demonstrated capability building, coaching, and leadership experience across complex operational environments.
Supervisory Responsibilities:
-
This job does not have supervisory duties.
Skills
Compensation
Expected compensation for this role ranges from $ 85,000 – 132,700 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan / 8 years with Allstate
Business Architect Lead Consultant
June 2025 – Present
Anthony / 11 years with Allstate
New Agent Leader- EA Channel
February 2026 – Present
Michael / 25 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree / 11 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
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