Allstate

Claims Advisor Auto

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped performance-based incentives
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers’ needs, your work week will be Monday to Friday 9:00am to 5:00pm MST.
**Note: work hours depend on the needs of the department.

Key Responsibilities

Manage repairable physical damage claims from assignment through resolution.
Complete timely customer contact and clearly explain the claim and repair process.
Review coverage, loss details, damages, estimates, and supporting documentation.
Make appropriate liability and coverage decisions within role authority.
Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties to move claims forward.
Monitor repairs, supplements, rental needs, payments, and outstanding activities.
Maintain accurate and timely claim documentation, including clear file notes and next steps.
Identify potential fraud/SIU indicators, coverage concerns, or other red flags and escalate appropriately.
Recognize when a claim is potentially a Total Loss or Complex Claim and transfer/escalate it promptly to the appropriate specialized team.
Maintain ownership of assigned PD claims and proactively follow up to avoid unnecessary delays.
Deliver a positive customer experience through clear communication, timely follow-up, and effective claim resolution.
Follow established claims handling guidelines, authority levels, quality expectations, and regulatory requirements.

Qualifications

Bachelors Degree (Preferred)
3 – 5 years of customer service experience
Previous auto adjuster experience preferred
Knowledge in understanding and interpreting policies
Commitment to providing outstanding customer service
Proficient keyboard skills and computer literacy

Skills

Claims Processing

Compensation

Expected compensation for this role ranges from $ 59,900.00 – 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.