Home Job Search Lead Digital Product Manager – Customer Identity & Access Management (hybrid/remote)
Allstate
Lead Digital Product Manager – Customer Identity & Access Management (hybrid/remote)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The Lead Digital Product Manager will define, deliver, and manage the lifecycle of multiple products within Allstate’s growing digital product portfolio. You will shape and execute the product vision, lead product discovery and road mapping, and make strategic decisions that maximize customer, agent, employee, and business value. You will serve as the single accountable product voice for your assigned Digital Product Family, leading and developing a team of Digital Product Managers while partnering closely with Engineering, Data, UX, and Business leaders to deliver measurable customer, operational, and financial outcomes.
As the Lead Digital Product Manager for Customer Identity and Access Management (CIAM) within the Identity and Access Management (IAM) program, you will lead the strategy and execution of enterprise customer identity and access capabilities. This includes shaping secure, scalable solutions for customer onboarding, registration, profile and account management, authorization, and web access experiences. You will collaborate across cybersecurity, IT, UX, engineering, and business teams to deliver platforms that enable trusted customer interactions while reducing friction and improving operational efficiency.
The CIAM team plays a pivotal role in advancing customer identity and access management initiatives across the organization. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated identity and access solutions that support the enterprise’s broader security, digital experience, and transformation goals.
Key responsibilities
- Own and communicate the vision, strategy, and measurable outcomes for the Customer Identity and Access Management product family.
- Develop and maintain a prioritized multi-year roadmap aligned with enterprise security, digital experience, and transformation goals.
- Lead product discovery using customer insight, operational data, market trends, and stakeholder feedback to validate needs and opportunities.
- Define solutions for customer onboarding, registration, authentication, authorization, profile management, account recovery, and web access.
- Translate strategic objectives into clear product priorities, outcome-based requirements, and delivery plans for cross-functional teams.
- Partner with Cybersecurity, Engineering, Architecture, Data, UX, and Business teams to deliver secure, scalable, and accessible identity experiences.
- Balance customer experience, security, privacy, regulatory, technical, and commercial considerations when making product decisions.
- Define and monitor KPIs covering adoption, authentication success, customer effort, security risk, reliability, operational efficiency, and financial value.
- Use performance data and feedback to prioritise improvements, manage product health, and maximise value throughout the product lifecycle.
- Manage dependencies, risks, investment decisions, and trade-offs across multiple products, platforms, and delivery teams.
- Influence senior stakeholders, secure alignment on priorities, and provide clear updates on roadmap progress, risks, decisions, and outcomes.
- Lead, coach, and develop Digital Product Managers, setting clear expectations and strengthening consistent product management practices.
Essential Skills
- All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
- Minimum of 5 years’ experience leading digital product strategy across complex platforms or multi‑product portfolios
- At least 2 years’ experience directly leading, coaching, and developing Product Managers or equivalent cross‑functional roles
- Demonstrated experience influencing senior leaders, with evidence of partnering across Engineering, Data, UX, and Business teams to achieve agreed outcomes
- Proven experience defining, tracking, and using KPIs (e.g. adoption, efficiency, quality, or financial metrics) to drive product prioritization and decision‑making
- Experience operating in a regulated environment, balancing strategic product leadership with hands‑on execution in fast‑paced delivery settings
Desirable Skills
- Domain experience in Customer Identity and Access Management
- Experience with Ping Identity platform.
- Experience operating in large‑scale, enterprise technology environments
- Familiarity with outcome‑based delivery models and product‑centric operating models
- Experience working closely with modern digital platforms, data, or automation‑enabled capabilities
Supervisory Responsibilities
This job has supervisory responsibilities
Job Posting End Date: Monday 2nd November 2026 [11:59pm]
#LI-Remote
#LI-SP1
Skills
Digital Platforms, Digital Products, Digital Product Strategy, Identity Access Management (IAM), Influencing Others, People Management, Product Management, Product Management Leadership, Product Prioritization, Product Strategies, Strategic Management, Systems Thinking
Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.
What do you get in return?
As well as receiving a competitive annual salary, our reward package includes:
- Corporate bonus scheme
- Pension scheme
- Annual performance-related pay reviews
- Life assurance and income protection
- Flexible working options
- Hybrid working
- Private medical and dental insurance
- Access to an employee assistance programme
- Discounted gym membership
- Two paid volunteering days each year
- Cycle to work scheme
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The Lead Digital Product Manager will define, deliver, and manage the lifecycle of multiple products within Allstate’s growing digital product portfolio. You will shape and execute the product vision, lead product discovery and road mapping, and make strategic decisions that maximize customer, agent, employee, and business value. You will serve as the single accountable product voice for your assigned Digital Product Family, leading and developing a team of Digital Product Managers while partnering closely with Engineering, Data, UX, and Business leaders to deliver measurable customer, operational, and financial outcomes.
As the Lead Digital Product Manager for Customer Identity and Access Management (CIAM) within the Identity and Access Management (IAM) program, you will lead the strategy and execution of enterprise customer identity and access capabilities. This includes shaping secure, scalable solutions for customer onboarding, registration, profile and account management, authorization, and web access experiences. You will collaborate across cybersecurity, IT, UX, engineering, and business teams to deliver platforms that enable trusted customer interactions while reducing friction and improving operational efficiency.
The CIAM team plays a pivotal role in advancing customer identity and access management initiatives across the organization. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated identity and access solutions that support the enterprise’s broader security, digital experience, and transformation goals.
Key responsibilities
- Own and communicate the vision, strategy, and measurable outcomes for the Customer Identity and Access Management product family.
- Develop and maintain a prioritized multi-year roadmap aligned with enterprise security, digital experience, and transformation goals.
- Lead product discovery using customer insight, operational data, market trends, and stakeholder feedback to validate needs and opportunities.
- Define solutions for customer onboarding, registration, authentication, authorization, profile management, account recovery, and web access.
- Translate strategic objectives into clear product priorities, outcome-based requirements, and delivery plans for cross-functional teams.
- Partner with Cybersecurity, Engineering, Architecture, Data, UX, and Business teams to deliver secure, scalable, and accessible identity experiences.
- Balance customer experience, security, privacy, regulatory, technical, and commercial considerations when making product decisions.
- Define and monitor KPIs covering adoption, authentication success, customer effort, security risk, reliability, operational efficiency, and financial value.
- Use performance data and feedback to prioritise improvements, manage product health, and maximise value throughout the product lifecycle.
- Manage dependencies, risks, investment decisions, and trade-offs across multiple products, platforms, and delivery teams.
- Influence senior stakeholders, secure alignment on priorities, and provide clear updates on roadmap progress, risks, decisions, and outcomes.
- Lead, coach, and develop Digital Product Managers, setting clear expectations and strengthening consistent product management practices.
Essential Skills
- All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
- Minimum of 5 years’ experience leading digital product strategy across complex platforms or multi‑product portfolios
- At least 2 years’ experience directly leading, coaching, and developing Product Managers or equivalent cross‑functional roles
- Demonstrated experience influencing senior leaders, with evidence of partnering across Engineering, Data, UX, and Business teams to achieve agreed outcomes
- Proven experience defining, tracking, and using KPIs (e.g. adoption, efficiency, quality, or financial metrics) to drive product prioritization and decision‑making
- Experience operating in a regulated environment, balancing strategic product leadership with hands‑on execution in fast‑paced delivery settings
Desirable Skills
- Domain experience in Customer Identity and Access Management
- Experience with Ping Identity platform.
- Experience operating in large‑scale, enterprise technology environments
- Familiarity with outcome‑based delivery models and product‑centric operating models
- Experience working closely with modern digital platforms, data, or automation‑enabled capabilities
Supervisory Responsibilities
This job has supervisory responsibilities
Job Posting End Date: Monday 2nd November 2026 [11:59pm]
#LI-Remote
#LI-SP1
Skills
Digital Platforms, Digital Products, Digital Product Strategy, Identity Access Management (IAM), Influencing Others, People Management, Product Management, Product Management Leadership, Product Prioritization, Product Strategies, Strategic Management, Systems Thinking
Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.
What do you get in return?
As well as receiving a competitive annual salary, our reward package includes:
- Corporate bonus scheme
- Pension scheme
- Annual performance-related pay reviews
- Life assurance and income protection
- Flexible working options
- Hybrid working
- Private medical and dental insurance
- Access to an employee assistance programme
- Discounted gym membership
- Two paid volunteering days each year
- Cycle to work scheme
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The Lead Digital Product Manager will define, deliver, and manage the lifecycle of multiple products within Allstate’s growing digital product portfolio. You will shape and execute the product vision, lead product discovery and road mapping, and make strategic decisions that maximize customer, agent, employee, and business value. You will serve as the single accountable product voice for your assigned Digital Product Family, leading and developing a team of Digital Product Managers while partnering closely with Engineering, Data, UX, and Business leaders to deliver measurable customer, operational, and financial outcomes.
As the Lead Digital Product Manager for Customer Identity and Access Management (CIAM) within the Identity and Access Management (IAM) program, you will lead the strategy and execution of enterprise customer identity and access capabilities. This includes shaping secure, scalable solutions for customer onboarding, registration, profile and account management, authorization, and web access experiences. You will collaborate across cybersecurity, IT, UX, engineering, and business teams to deliver platforms that enable trusted customer interactions while reducing friction and improving operational efficiency.
The CIAM team plays a pivotal role in advancing customer identity and access management initiatives across the organization. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated identity and access solutions that support the enterprise’s broader security, digital experience, and transformation goals.
Key responsibilities
- Own and communicate the vision, strategy, and measurable outcomes for the Customer Identity and Access Management product family.
- Develop and maintain a prioritized multi-year roadmap aligned with enterprise security, digital experience, and transformation goals.
- Lead product discovery using customer insight, operational data, market trends, and stakeholder feedback to validate needs and opportunities.
- Define solutions for customer onboarding, registration, authentication, authorization, profile management, account recovery, and web access.
- Translate strategic objectives into clear product priorities, outcome-based requirements, and delivery plans for cross-functional teams.
- Partner with Cybersecurity, Engineering, Architecture, Data, UX, and Business teams to deliver secure, scalable, and accessible identity experiences.
- Balance customer experience, security, privacy, regulatory, technical, and commercial considerations when making product decisions.
- Define and monitor KPIs covering adoption, authentication success, customer effort, security risk, reliability, operational efficiency, and financial value.
- Use performance data and feedback to prioritise improvements, manage product health, and maximise value throughout the product lifecycle.
- Manage dependencies, risks, investment decisions, and trade-offs across multiple products, platforms, and delivery teams.
- Influence senior stakeholders, secure alignment on priorities, and provide clear updates on roadmap progress, risks, decisions, and outcomes.
- Lead, coach, and develop Digital Product Managers, setting clear expectations and strengthening consistent product management practices.
Essential Skills
- All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
- Minimum of 5 years’ experience leading digital product strategy across complex platforms or multi‑product portfolios
- At least 2 years’ experience directly leading, coaching, and developing Product Managers or equivalent cross‑functional roles
- Demonstrated experience influencing senior leaders, with evidence of partnering across Engineering, Data, UX, and Business teams to achieve agreed outcomes
- Proven experience defining, tracking, and using KPIs (e.g. adoption, efficiency, quality, or financial metrics) to drive product prioritization and decision‑making
- Experience operating in a regulated environment, balancing strategic product leadership with hands‑on execution in fast‑paced delivery settings
Desirable Skills
- Domain experience in Customer Identity and Access Management
- Experience with Ping Identity platform.
- Experience operating in large‑scale, enterprise technology environments
- Familiarity with outcome‑based delivery models and product‑centric operating models
- Experience working closely with modern digital platforms, data, or automation‑enabled capabilities
Supervisory Responsibilities
This job has supervisory responsibilities
Job Posting End Date: Monday 2nd November 2026 [11:59pm]
#LI-Remote
#LI-SP1
Skills
Digital Platforms, Digital Products, Digital Product Strategy, Identity Access Management (IAM), Influencing Others, People Management, Product Management, Product Management Leadership, Product Prioritization, Product Strategies, Strategic Management, Systems Thinking
Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.
What do you get in return?
As well as receiving a competitive annual salary, our reward package includes:
- Corporate bonus scheme
- Pension scheme
- Annual performance-related pay reviews
- Life assurance and income protection
- Flexible working options
- Hybrid working
- Private medical and dental insurance
- Access to an employee assistance programme
- Discounted gym membership
- Two paid volunteering days each year
- Cycle to work scheme
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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Property Delivery Director
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