Employee Spotlight – Xiomara, Employee Engagement Leader, Customer Contact Center
Xiomara is an Employee Engagement Leader for our Customer Contact Center (CCC) in Charlotte.
Q: When did you join Allstate?
A: My Allstate story started in June 2013, as an Unlicensed Customer Service Representative. Shortly after receiving my insurance licensed, I moved to Allstate Business Insurance (ABI) as a Licensed Customer Service Representative. Then in November 2014, I was promoted to a Frontline Leader for our Charlotte CCC, leading Unlicensed Service and Licensed Service Teams. In April 2018, I was promoted to Employee Engagement Leader with our Employee Value Proposition (EVP) Team.
Q: What do you do in your role?
A: As the Employee Engagement Leader, I’m responsible for managing the recognition and incentive programs for the Charlotte CCC. As part of this role, I’m a big supporter of our (EVP), making Good Work, Good Life and Good Hands live in our Customer Service team. In 2019, as part of the Good Work strategy, I’m overseeing a project across all Customer Service locations called “Development Days”, which focuses on bringing more development opportunities to our employees through dedicated workshops throughout the year.
Q: What are your favorite parts about your role?
A: My favorite part of my role is that I get to make employees feel happy about their job, ensure they’re engaged and partner with the business to help them perform to their fullest potential.
Q: What work are you most proud of?
A: In the six years I’ve been at Allstate the work I’m most proud of is having built our first Bilingual Unlicensed Service team. It was my first assignment as a leader and an opportunity for our employees to use their bilingual skills to serve our Spanish-speaking costumers.
Q: What’s different about Allstate?
A: The feeling of inclusiveness. You can be yourself no matter your background. We’re strong believers of Inclusive Diversity. It’s one of Allstate’s core values. I’m happy to be part of the Professional Latino Allstate Network (PLAN), one of Allstate’s employee resource groups that provides a platform for Latino leadership and talent development.
Q: What qualities do people need to be successful here?
A: In Customer Service, we put our employees through an extensive training program to enable them to be successful in their day-to-day work. All you need is to be willing to learn, be better and be opened to feedback.
Q: Any advice for someone who is considering working at Allstate?
A: Allstate is a place you can build a successful career, it’s not just a job. There are plenty of opportunities, and if you work hard, you will definitely grow.
Q: Outside of working you can be found doing?
A: Spending time with my family.
Fun fact: I play the piano for relaxation!
Interested in joining our Customer Contact Center? Search for open opportunities today.