Home Job Search Digital Product Manager – Billing & Payments (Hybrid)

Allstate

Digital Product Manager – Billing & Payments (Hybrid)

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped performance-based incentives
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team

The Technical Product Manager is responsible for defining product strategy, shaping vision, and driving measurable customer and business outcomes for one or more technical products within Allstate’s Billing and Payments ecosystem. This role owns the direction, prioritization, and lifecycle of complex platform capabilities that enable accurate, reliable, scalable, and customer-centric financial experiences.

The Digital Product Manager partners closely with engineering, design, architecture, data, finance, and business stakeholders to identify problems worth solving, validate opportunities through discovery, and translate strategy into a clear roadmap and prioritized backlog. Success in this role requires strong product judgment, systems thinking, and the ability to balance long-term platform health with near-term delivery and business value.

The ideal candidate is a strong product strategist with deep technical fluency, a data-driven mindset, and experience managing enterprise-scale billing, payments, or financial platforms.

Key responsibilities:

Define and evolve the product vision, strategy, and roadmap for a technical product or platform within Billing and Payments.

Own product outcomes by establishing success measures, tracking performance, and using data to inform prioritization and strategic tradeoffs.

Lead discovery, framing, and test-and-learn activities to validate customer, business, and operational assumptions before scaling solutions.

Partner deeply with engineering to shape platform direction, evaluate architectural and operational tradeoffs, and prioritize work across features, defects, resiliency, and technical debt.

Translate complex business and customer problems into well-sequenced product investments with clear value, dependencies, and measurable outcomes.

Represent the voice of the customer, user, and enterprise by combining customer insight, market context, operational signals, and internal stakeholder needs.

Drive alignment across business, technology, design, and operational partners to deliver high-impact solutions and ensure successful adoption.

Manage and prioritize the backlog to support iterative delivery while preserving focus on strategic outcomes rather than output alone.

Author, refine, test, and accept stories as needed to enable effective execution by the product team.

Communicate product direction, tradeoffs, progress, and outcomes clearly to stakeholders and leadership.

Essential Skills:

All applicants must demonstrate they have the legal right to work for employment at Allstate.
A minimum of 4 years of product management experience leading technical products, platforms, APIs, services, data products, or developer experiences.

Strong experience in billing, payments, or adjacent financial platforms, preferably within insurance or another highly regulated financial environment.

Demonstrated ability to partner closely with engineering and architecture teams on systems thinking, service design, integration patterns, data flows, reliability, and scalability.

Proven track record of defining strategy and using metrics to drive prioritization, decision-making, and measurable outcomes.

Experience leading discovery and experimentation to validate assumptions and improve product direction.

Desirable Skills:

Experience with customer facing financial flows where accuracy, auditability, resiliency, and operational excellence are critical.

Experience using analytics, automation, or AI/ML in pragmatic product use cases such as anomaly detection, operational efficiency, explainability, or decision support.

Experience working across multiple teams or products in a complex enterprise platform environment.

Supervisory Responsibilities:

This role does not have direct people-management responsibilities but enjoys the highest level of ownership and autonomy.

Job Posting End Date: Thursday, 24th September 2026 [11.59pm]

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Skills

Business Case Analyses, Prioritization, Product Direction, Product Lifecycle Management (PLM), Product Management, Product Roadmapping, Product Strategies, Product Vision, Software Product Management, Systems Thinking, Waterfall Model

Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture

Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.

What do you get in return?

As well as receiving a competitive annual salary, our reward package includes:

Corporate bonus scheme
Pension scheme
Annual performance-related pay reviews
Life assurance and income protection
Flexible working options
Hybrid working
Private medical and dental insurance
Access to an employee assistance programme
Discounted gym membership
Two paid volunteering days each year
Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.