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From numbers to strategic decisions

From numbers to strategic decisions

Learn how Kevin uses financial data to help Allstate grow.

You may be familiar with the work of personal financial planners that help individuals and families manage their finances, but who manages finances for a company as large as Allstate? That’s the role of Allstate’s finance organization, but they don’t just throw out random numbers to pinpoint successes or areas of opportunity. Instead, they use data to paint a picture of where different parts of the business stands financially. Kevin, a Financial Manager for Allstate’s Protection Finance division, has an important role. He analyzes financial data and operational metrics to provide insights to leaders to help make strategic decisions.

“I really enjoy what I do because it’s interesting work. My department encourages us to do rotations from role to role, so we can leverage the analytical skills and behaviors we learn and gain an understanding of different parts of the business,” -Kevin, Financial Manager at Allstate

Managing profitability and growth is just one way Allstate uses data to benefit the business.

Learn more about the impact Finance has on our business.

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Creating Your Own Path

Creating Your Own Path

Learn how Marline created a career path that matched her skills and passions.

It isn’t rare to hear the different paths an Allstate employee took to get to where they are today. Skills can often be transferable to and from different organizations, but Allstate truly understands that despite previous job titles people have held, they may have the right skills to be successful in a variety of roles. “I started out as a field property adjuster on the National Catastrophe Team right out of college in 2004. As an adjuster I had the opportunity to meet with our customers after some devastating losses to help them in the process of restoring their lives. I met with customers after hurricanes destroyed their houses and tornados left them with no homes. They were so grateful to have a compassionate ear to listen and helping hand to hold. That is when I knew Allstate is where I should be,” says Marline, now a Human Resources Talent Acquisition staff manager supporting the Claims organization.

Marline has held a variety of roles at Allstate. Those positions have helped her grow to the leader she is today, including a Talent Share opportunity Marline was a part of. A Talent Share is a temporary assignment where employees bring their own skills and competencies to a new team while developing themselves in the process.

“After two years of adjusting, I had the opportunity to serve in a Talent Share as a Catastrophe Administrative Manager. In this role I oversaw the daily administrative needs of our catastrophe office after Hurricane Katrina and was also responsible for all of the information technology equipment, compliance, and providing our contingent resources with access to our systems. A year later, I returned to the field as an adjuster and was involved with various projects and mentoring opportunities. In 2008, I became the training coordinator when the catastrophe team was growing by 200 people. I was responsible for the onboarding and training of the new inside and outside property adjusters. I created the curriculum and facilitated training classes for over 200 new employees. The following year, I became a Claims Service Leader with a team of 12 adjusters. I served in this role for four years and lead, inspired, and cultivated a high performance team environment to ensure consistent delivery of company initiatives, exceptional service, outstanding quality, and employee satisfaction. I then had the good fortune of going on [another] Talent Share assignment as a Continuous Improvement Change Agent and was a member of the team that pioneered this movement at Allstate. We partnered with external consultants to create a management system that empowers employees to improve the customer experience and business outcomes.” In 2014, Marline transitioned into the recruiting world.

Marline majored in Human Resources Management, and she was thrilled to have the opportunity to combine her studies with her knowledge of the client and its operation. Marline and her team focus on hiring internal and external candidates for the Claims organization. They work closely with the Claims teams to ensure we are hiring the best people for the jobs. Coming from Claims, Marline has a unique perspective that she uses to help her team be successful.

Working in Human Resources is different from being a Claims Adjuster but both require relationship management. Marline understands the importance of relationship management and is there to step in when needed. She understands that whether in working in Claims or Human Resources, customers should always feel like they are well taken care of. She knew Allstate was the right place for her when her personal purpose matched up with that of the company. “I enjoy working for Allstate because I hold the same values as the organization. I am truly committed to service. I love working on the Claims Talent Acquisition team because I have a connection to their purpose. It is incredibly rewarding to know that we are helping the company to thrive by finding the right talent to deliver on the promise that we sell to our customers when they need us most. We have a team of professionals who are genuinely here to serve and drive results. At Allstate, the possibilities are endless. The company has allowed me so many opportunities to grow and continues to invest in my development. I was able to complete my Masters of Business Administration with the help of tuition reimbursement. I find that I have good harmony between work and my personal life and in addition to all of that, I have worked with incredible people every step of the way.”

Marline, like many other Allstate employees, created her own unique career path that fits her skills and passions. Learn more about the different development opportunities Allstate has to offer.

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Using Social to Drive Better Business Decisions

Using social to drive better business decisions

Learn how Natasha’s team collects & analyzes data from social media.

Allstate offers positions where people play around on Twitter and Facebook all day? Not entirely, but in a way, that is just a small part of Natasha’s every day job as a Social Intelligence Manager. The gathering of data and insights from platforms, such as Twitter and Facebook, is an absolute necessity to make sure the content Allstate shares is valuable to our customers.

“I help people understand the benefits that social media can provide them. Social media sites aren’t just fluffy recreational platforms, but rather a place where we can gather great insights that will help Allstate meet customer needs. We gather these insights through a process called social listening.” -Natasha, Social Intelligence Manager

Social listening is how Natasha and her team know what people are saying about Allstate, Allstate’s competitors, campaigns, and products. They are listening to all channels where anyone can possibly have an influence, but that is just step one. The analysis and suggested action items are what drives business decisions.

Natasha’s favorite part of her job is learning about the variety of projects and initiatives from around the company. After going through Allstate’s three year Leadership Development rotational program, it was her proposal to expand Allstate’s social intelligence services thus creating her position of Social Intelligence Manager. Natasha and her team share their findings by putting out monthly social media reports, and they play a big role in developing and revamping social media strategies.

Learn how you can join a team of marketers using data & insights to drive better business decisions.

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Striving for Success, One Agency at a Time

Striving for success, one agency at a time

Learn more about Shanna’s on-the-go career as a Field Sales Associate at Allstate.

Not every job at Allstate is your typical desk job, but not everyone wants to work at a desk. Some of our employees love traveling and life on the go. This is true for Shanna, a Field Sales Associate with Allstate, who is constantly on the road visiting agencies and dealerships, making sure they have the proper tools and education to be successful. Her role requires her to be a master of many department within Allstate, as she is a liaison between the Southwest regional office and the agency owners within that region. She supports agency owners in meeting their annual goals. She often meets with agency owners in multiple locations in one day, which means she is frequently on-the-go.

Shanna started out as an agency process associate in August 2015 and was promoted shortly after in January 2016 to an agency process specialist role. In October 2016 she was selected to be a part of the Field Sales Associate program where she has plans to become a Field Sales Leader in 2017. “The program appealed to me because it’s an opportunity to make a bigger impact on the success of our agencies,” says Shanna. She has had the opportunity to sit in on an agency for three weeks to learn the ins and outs of their different roles all while completing her required licensing for life and health and property and casualty. Shanna is a strong supporter of small businesses, and she enjoys hearing the success stories and how the agencies truly have an impact on others.

“Really, it’s all about building relationships, and that’s what I love so much about it.” – Shanna, Field Sales Associate

Looking for a job that offers an on-the-go lifestyle? Learn more about our sales team.

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Protecting What Matters Most

Protecting what matters most

Learn one way Allstate supported Blair when her family grew…by two!

According to the USDA, it costs on average approximately $250,000 to raise a child from birth until they are 17 years old. Some may say that is an outrageous amount, where others may say it is just not enough. Blair, an Instructional Designer with Allstate, had this and a lot of other things on her mind when her family was about to expand by two. Luckily, a co-worker reminded her of Allstate’s Buckle Up Baby Program, where Allstate employees can receive a free car seat per child.

“Allstate made it so easy and took one more thing off of my plate and my mind. I was so grateful for that car seat and what it meant to work for an employer that supported me and my rapidly growing family. The commitment that it shows to keeping us safe and balancing our work and life is a message that will always stick with me!” Blair, Instructional Designer

Allstate also offers other perks for working parents such as an onsite day care called Little Hands Child Development Center at Allstate’s corporate headquarters in Northbrook, Illinois, an employee resource group called Parents Working Together and flexible work arrangements.

Learn how Allstate supports the Good Life of its employees.

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Never Lose Sight of Your Purpose

Never lose sight of your purpose

Learn what motivated Laura to take the “ultimate trip” with her daughters.

With the busy day-to-day grind, it may sometimes be hard to remember your purpose. That’s why Allstate hosts Energy for Life (EFL), a 1.5 day workshop offered to Allstate employees and Allstate agency owners, either in person or virtually. EFL equips participants with tools to help them be more successful both in their personal and also their professional aspects of life. Focusing on the spiritual, mental, emotional and physical aspects of life, EFL helps those show up as their best selves, both at work and in their personal lives.

Simple tips, such as writing one good thing that occurred in a given day or even writing down three things that you are grateful for every morning, are just small recommendations that one can get out of this workshop.

Laura, Communications Manager at Allstate, took EFL and was very motivated by this workshop, and what she learned helped her have more energy to be able to really enjoy life. She has remained inspired over the past few years and recently got back from the “ultimate trip.” She adventured to Iceland with her two daughters and spent her days climbing waterfalls. Laura credits the tools and advice provided to her in the EFL workshop. The workshop helped her focus on the positives of each day and what her purpose is in life.

“If you really incorporate the EFL principles into your life, you don’t even think about it. It just becomes part of who you are!” -Laura, Communications Manager at Allstate

EFL also offers follow-up sessions, sends out newsletters with healthy recipes and Energy boosters so employees can remain personally energized, emotionally connected, mentally focused and aligned with their purpose.

Learn more about how Allstate supports the Good Life of its employees.

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From Military Life to Civilian Life

From military life to civilian life

Learn how Joseph helps Veterans transition to a corporate environment.

Veteran leaders have shaped our organization from the very beginning, and they will continue to do so for years to come. Allstate was founded by a Veteran, and Allstate’s current president, Matt Winter, is also a Veteran. We know that hiring Veterans brings valuable skills and experiences to Allstate, and it is a way to give back to those who have risked so much for our country. We also know how challenging that transition from military life to civilian life can be, and we want to be there to support our employees.

To help with that transition, Allstate has a Director of Military Programs. His name Joseph, and his team actively recruits transitioning military and Veterans. He also shapes Allstate strategies and tactics to serve Veterans and military personnel communities with programming and products. He is a Veteran himself, so he knows how difficult the transition can be.

Joseph and his team also partner closely with Allstate Veterans Engagement Team and Supporters (AVETS), an employee resource group that provides a forum for veterans, military spouses, and supporters to ensure the resources are available to successfully roll out this initiative.

Learn more about Allstate’s commitment to supporting Veterans, active reserve service members and transitioning military.

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Melissa’s Advice to New Grads

Melissa’s advice to new grads

Learn why Melissa took a chance on Allstate.

Are you a soon-to-be graduate, but still not sure what exactly you want to do? Allstate offers a number of development programs to grow business skillsets. These opportunities also provide the opportunity to learn various parts of the business.

“Allstate is a fantastic company to work for a new grad. Research how involved we are in the community. Take a look at the diverse group of employees we have and the perspectives they bring. Ask us about where your career can take you and how every employee is encouraged to lead from any seat. My advice is take a chance at Allstate. I have taken advantage of all the resources available here to grow my skillset and develop into the person I aspire to be. I started here after college three years ago, and I have had more opportunities and visibility than any of my other classmates.  I have a voice, and I have a purpose to connect the work I do to our customers. I am valued for the perspectives I bring, the ideas I have and the knowledge and skillset I deliver to my team,” says Melissa, a participant in the Technology Leadership Development Program (TLDP) starting in 2013.

Our unique development programs are designed to accelerate your growth and build your leadership skills through rotational assignments, formal mentoring relationships, and learning conferences. More specifically, the Technology Leadership Development Program that Melissa participated in builds versatile technology leaders by providing cross-functional experience through three rotations in different areas of the organization. Two rotations take place within our technology organization, and one rotation aligns to a specific business area outside this group (Claims, Sales, Marketing, Product Operations, etc). So you’ll be exposed to our technology operations while you build your business acumen and leadership skills.

You’ll see Allstate from three perspectives, while building stronger networks and gaining a better understanding of how the company functions as a whole. Your assignments will involve people management, financial management, project management, client-facing work, operations, strategy, change management, and technical skills development.

“Allstate is not one of the companies I initially applied to when looking for my first job. My degree of study was in technology, and I had gone the typical route of applying to companies in the technology industry because that is what I thought made sense. I was approached by an Allstate recruiter to apply to the leadership program and after learning about the value that it would bring my career, I allowed myself to give the insurance industry a shot.” -Melissa, Business Analytics Consultant

Melissa spent her first rotation as an Information Analyst. She developed close relationships with business partners and communicated information and needs for different projects. She then moved into a Claims Process Expert position focusing primarily on the customer experience. Here she worked with claims leadership to develop and implement different strategies to improve customer satisfaction. In her third and final rotation, Melissa was a Delivery Leader for Agency Facing Technology. In this rotation, she worked on a cross-functional team with Allstate Northern Ireland and drove the successful delivery of new technology to agents throughout the United States.

At the end of her three rotations, Melissa permanently joined Allstate’s Data, Discovery and Decision Science team as a Business Analytics Consultant.

Learn more about Allstate’s Rotational Development Programs.

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Empathy at Work

Empathy at Work

Learn how Eileen helps customers in their times of need.

“Life insurance can be a very emotional business. Customers buy their policies to protect their families and pay their bills after they’re gone. What we do in Life Claims is important because when it’s time for Allstate to deliver, we’re where the rubber hits the road. It comes down to my team to make good on our promise.” says Eileen, Life Claims Associate

Eileen realizes that times are stressful in the lives of those calling in, so she makes a point to show that she cares, especially when customers share personal stories with her.  “You have to be able to shift your personality to match who you’re having the conversation with. I have a different persona with an attorney than with a mother who just lost her son. You have to have that intuition for how to be there for people.” Eileen wants customers to feel comfortable and know we care.

Life claims is just one area of claims that requires a great deal of empathy, but at the same time, it is definitely a rewarding career.

Learn more about our claims organization and find your rewarding career here.

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A Passion to Give Back

A passion to give back

Learn how Jane gets involved in her community.

Everyone knows the Allstate slogan: “You’re in good hands.” What do the words Good Hands mean to Allstaters though? It is more than just a slogan. Allstate prides itself in giving back to the community and supporting volunteering for a variety of causes and organizations, so there is something out there for everyone. Allstate even has an internal “Give Back Portal “that helps employees keep track of their volunteer hours, find volunteer events, and share volunteer opportunities. For every 16 hours an Allstate employee volunteers with a certain organization within one year, that organization is eligible to receive a $500 grant! Allstate also dedicates the month of April for “Bring out the Good Month” where there are extra individual and team volunteer opportunities.

Jane, a Communications Manager with Allstate, volunteers her time for underprivileged youth and families at Breakthrough Urban Ministries in Chicago. Breakthrough serves an astonishing 70,000 meals to the homeless every year thanks to a network of 1,600 volunteers.

“I wanted to get involved in something that was familiar to me: volunteering. Breakthrough has truly become my home away from home.” -Jane, Communications Manager at Allstate

Volunteering gave her an outlet to not only give back to the community, but also served as a way to build connections and network with like-minded people. There are many Allstaters like Jane that truly enjoy giving back and making a difference.

Learn how Allstate supports its employees’ passions through volunteering.